Senior Manager-Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Global Merchant Services, the merchant network of American Express, acquires and maintains relationships with millions of merchants around the world who welcome American Express-branded Cards. The Quality & Oversight team within the Merchant Services – U.S. business is dedicated to ensuring customer-facing teams are effectively positioned to identify, remediate, and reduce operational risk.

This Senior Manager will report to the Director of Quality & Oversight and be responsible for supporting the partner management organization within MS - U.S. This is a newly created team in the business, designed to play a pivotal role in shaping our strong risk management culture and to define our strategy and compliance efforts for the U.S. This Sr. Manager will monitor and assess robust processes and procedures across partner management and be directly involved in the design and implementation of initiatives to ensure the business is effectively managed in accordance with risk appetite. This Sr. Manager will also engage on audit response work, serve as a project manager for findings action and lead on mitigation of new risks as they arise, in accordance with the company’s risk framework and policy and drive consistency efforts and special projects.

Responsibilities:

• Support the development & roll out of an enhanced and streamlined MS-U.S. Quality & Oversight support model to ensure compliance with enterprise governance & business conduct policies.


• Develop and publish formal guidance including Standard Operating Procedures (SOPs) in support of broader MS-U.S. organization.


• Serve as a resource for the Partner Management organization.


• Support formal / informal audits and inquiries into the partner management organization and serve as a liaison for various field teams.


• Work with partners to ensure processes are documented and trainings, tools and resources reflect current rules & guidance for MS-U.S. colleagues.


• Collaborate with leadership and internal partners to develop solutions to address improvement areas and implement solutions within a defined timeframe, including leading PMO efforts across various Control Management initiatives.


• Oversee and maintain a robust control environment to monitor risk.


• Engage in PRSA related workstreams, SOP creation and maintenance, document retention monitoring, Operational Risk Events (OREs), Corrective Action Plans (CAPs), and Management Action Plans (MAPs), etc.

Qualifications:

• Decisive Self-starter with high degree of accountability


• Executive presence with ability to exercise sound business judgment.


• Strong verbal, written and interpersonal skills to lead, influence and drive consensus among individuals from a variety of business groups.


• Proven Project Management Skills with the ability to manage multiple complex items simultaneously.


• Experience leading or coordinating cross-functional or broad stakeholder teams and projects, driving towards goals in time-sensitive and rapidly changing situations. 


• Experience in process mapping, Standard Operating Procedure (SOP) documentation, and/or process improvement initiatives.


• Governance and/or business conduct experience, familiarity with policies and risk mitigation approaches


• Experience working with Operational Risk Management, General Counsel’s Office, Compliance, Risk and/or Internal Audit


• Experience with Partner Management teams a plus


• A demonstrated ability to quickly learn new technical skills.


• Experience in MS Visio, Salesforce, and Archer technology platforms a plus.


• BA/BS Degree, MBA Preferred.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 


• Bonus incentives 


• 6% Company Match on retirement savings plan 


• Free financial coaching and financial well-being support 


• Comprehensive medical, dental, vision, life insurance, and disability benefits 


• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 


• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 


• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 


• Free and confidential counseling support through our Healthy Minds program 


• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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