Senior Marine Claims Adjuster

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Job Description:

This position resolves customers inquiries via email, research files, data entry, all while managing customer response time within 24hrs or same day.

He/She sets and maintains high standards for account productivity, accuracy, and customer service. This position provides flexibility and cultivates a functional working relationship with all levels of personnel.

Responsibilities:

Develops and maintains good working relationships with employees, management, and customers

Establishes and promotes a positive, team-oriented work environment, pro­active communication, and inter-departmental cooperation

Determines best solutions for claims, concerns

This position investigates claims by interviewing the shipper, consignee, witnesses, and requests and obtains official reports

All other administrative duties may apply.

Remote weekend hours Sat., Sun., Minimum 15 hours required, and up to 25 hours available

Saturday from 10:00 AM to 6:30 PM and Sunday from 1:00 PM to 5:00 PM.

*Flexibility on additional 3+ hours needed to meet the 15hr minimum available Monday through Friday from 7:00 A.M. – 7:00 P.M.

Requirements:

High school diploma, GED, or international equivalent - Preferred

Strong oral and written communication skills

Strong problem-solving skills, with ability to multitask

Working knowledge of Microsoft Office

Ability to work in a fast-paced environment – meeting minimum KPI’s or production standards

Strong analytical skills and attention to detail

Proven ability to quickly learn new applications, processes, and procedures

Able and willing to collaborate in a team environment and exercise independent judgement

Ability to form good partner relationships across functions

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Company:

UNITED PARCEL SERVICE

Category:

UPS Capital

Requisition Number:

R24014645

Location:

Fort Worth,Texas