Senior Medical Office Coordinator - Rewarding Work

Would you say you have experience providing world class customer service? We have a major university that is in need of someone with your expertise. We are currently looking for a experienced medical office coordinator to provide support for a multi-faceted clinical office to ensure a smoothly functioning office and good patient relations. This position will assist with referrals to other resources. Adapt to changes in technology and software to ensure efficient office practices. Maintain positive relationships with peers, and visitors by presenting a helpful and professional demeanor.

Responsibilities

• Open and close the office space daily
• Provide reception desk services for the office
• Efficiently, accurately, and politely schedule appointments, in-person, by phone, and electronic communications including the appropriate system
• Provide check-in and check-out services using current EHR
• Collect and update demographic information on each patient to facilitate the patient encounter
• Reinforce information for office visits (e.g., scheduled dates of service, information to bring to the visit, driving instructions, where to park, etc.)
• Contact students to re-schedule appointments due to no-shows or staff absences
• Routinely check voice mail and return calls within 24 hours
• Collect insurance information and assist with check-in forms as needed
• Assist patients in scheduling lab tests, imaging, procedures, and specialist referrals
• Direct students to the appropriate resources
• Prepare to support clinic activities from home in case of closure (install virtual desktop and keep reference lists as needed, and make sure to have cell or home phone numbers for staff)
• Coordinate meetings and/or seminars (e.g., arrange logistics for meetings, space, refreshments, etc.)
• Track medication inventory as needed
• Maintain/order office supplies including inventory

• Scheduling Appointments
• Front Desk
• Patient Scheduling
• Receiving Incoming Calls
• Handling Confidential Information
• Written Communication
• Oral Communication
• EMR
• Microsoft Office
• Answering Phones

Qualifications
• Years of experience: 3 years
• Experience level: Experienced

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.