Senior Member/Business Development Lead

People helping people. It's more than a philosophy. It's what we do.

At Education First Credit Union (EFCU), we believe financial well-being creates opportunities, strengthens families, and builds stronger communities. That's why our mission is to enhance our members' financial position through education, quality service, and value-minded products.

Founded in 1936 by a small group of Columbus City School teachers, EFCU was built on the belief that people are stronger when they help one another. Nearly 90 years later, that belief continues to shape who we are and how we serve.

As a not-for-profit financial cooperative, we're different from traditional banks. Our focus is on people, not shareholders. We believe in building relationships, providing financial education, and helping our members make informed financial decisions. We're proud of our roots in education and our continued commitment to the schools, individuals, and communities we serve.

We're looking for someone who shares that passion for people, enjoys making connections, and sees the value in bringing opportunities to others.

If you believe in building relationships that matter, strengthening communities, and helping people discover the value of credit unions, we'd love to meet you!

The role: Connecting people, building partnerships, creating opportunities

As a Senior Member Development Lead, you'll be an ambassador for EFCU and the credit union philosophy in the communities we serve. You'll help introduce individuals and organizations to the benefits of credit union membership while building meaningful partnerships that support our mission.

This role goes beyond traditional business development. You'll spend your time connecting with school leaders, community organizations, prospective members, and existing members to understand their needs and identify opportunities to make a difference.

From coordinating financial wellness presentations and representing EFCU at community events to developing long-term partnerships and encouraging membership growth, your work will help more people experience the value of being part of a credit union.

You'll also work closely with teammates across EFCU, because creating a positive member experience doesn't happen in one department. It takes all of us working together.

Our recruiting process:

• Position has been posted internally and externally.
• 20-minute conversation with HR
• 60-minute in person conversation with panel interview
• Job offer

What makes this opportunity unique? Approximately 80% of your time will be spent out in the community building relationships and representing EFCU, with the remaining 20% working from our Columbus Corporate Office.

What you'll do:

Community & Member Development

• Build relationships with schools, organizations, and individuals within our field of membership.
• Create new membership opportunities through networking, referrals, presentations, and community outreach.
• Meet with prospective members and community partners to share the value of credit union membership.
• Identify opportunities to strengthen existing relationships, deepen member engagement, and increase awareness and use of our products and services.

School & Community Engagement

• Represent EFCU at school events, employee benefit fairs, and community programs.
• Coordinate and deliver financial wellness presentations that help individuals make informed financial decisions.
• Support partnerships such as Adopt-A-School and other community initiatives.
• Maintain a regular schedule of visits with organizations that align with our mission and community focus.

Relationship Building

• Develop meaningful partnerships with school leaders, HR teams, and community influencers.
• Recruit and support a network of "Education First Champions" within partner organizations.
• Collaborate with teammates across departments to strengthen the overall member experience and support member retention.
• Partner with internal teams to address member concerns and help connect members with the right resources and solutions.

Growth & Strategy

• Contribute to membership growth and engagement goals.
• Track outreach activities, partnerships, and results to understand what's working and identify opportunities.
• Monitor trends and recommend strategies to strengthen community relationships and future growth.
• Partner with Marketing to support campaigns, promotions, and community initiatives.

What makes someone successful at EFCU?

We believe successful relationships start with genuine interest in people. We're looking for someone who brings energy, curiosity, and a desire to make a positive difference.

Someone who:

• Enjoys meeting new people, building relationships, and connecting with their community.
• Believes in the value of people helping people and is excited to share the credit union difference with others.
• Takes a member-first approach and looks for ways to understand and meet people's needs.
• Is comfortable initiating conversations, developing partnerships, and creating new opportunities.
• Communicates with confidence and enjoys presenting information to groups.
• Is collaborative and understands the importance of working across departments to achieve shared goals.
• Takes initiative, thinks creatively, and is comfortable turning ideas into action.
• Is organized, dependable, and able to manage multiple priorities independently.
• Is adaptable and enjoys working in an environment where no two days look exactly alike.
• Approaches challenges with a positive attitude and a commitment to follow-through.

Most importantly, you understand that success isn't just about how many new relationships you create. It's about the quality of those relationships and the difference they make.

Location: Columbus Corporate Office
Pay Range: Starting at $28.00/hour (may vary with experience)
Schedule: Full-time, Hybrid

Education & Experience

• Bachelor's degree in business or a related field, or equivalent experience.
• 5-7 years of experience in business development, relationship management, sales, or community outreach.
• Experience building relationships with schools, organizations, or community groups is a plus.

Skills & Strengths

• Strong relationship-building and networking skills.
• Confidence presenting to groups and leading educational sessions.
• Clear and professional written and verbal communication skills.
• Proficiency with Microsoft Office and virtual communication tools.
• Experience using systems to track relationships, opportunities, and outreach activities.
• Ability to manage multiple priorities and work independently in a goal-driven environment.
• Strong organizational, time management, and follow-through skills.
• A proactive mindset with the ability to recognize opportunities and take initiative.

A note about qualifications: You don't have to check every box to be considered! We recognize that great people bring different experiences and perspectives. If you're excited about this opportunity and believe your skills, experience, and passion for building relationships could make a difference, we encourage you to apply. Your background may bring exactly the perspective we're looking for.

We believe taking care of our Team Members helps them take great care of our members and communities. Our benefits package for eligible full-time Team Members includes:

• Medical, dental, and vision insurance (including qualified dependents).
• Company-paid life insurance, short-term disability, and long-term disability.
• Voluntary life insurance coverage.
• Flexible Spending Accounts (Health and Dependent Care).
• 401(k) plan with a 5% company match.
• Generous time off program.
• Education assistance program.
• Employee discounts on certain credit union services and products.
• Free on-site parking.
• Team Dividend bonus and 401(k) profit-sharing opportunities.

We also believe in supporting continued learning, recognizing contributions, and creating opportunities for Team Members to grow.

A few additional details

• Full-time, hybrid position based in the Columbus, Ohio area.
• Approximately 80% community-based work and 20% office-based work.
• Local travel is required within our field of membership.
• A valid driver's license and reliable transportation are required for community visits and off-site events.
• Flexible hours, including occasional evenings and weekends, are necessary to support community events and programs.
• Frequent communication through phone, email, and in-person interactions.
• Physical demands include extended periods of sitting and computer use, along with occasional lifting of materials up to 20 pounds.
• Strong attention to detail and commitment to maintaining confidentiality are important.
• Ability to meet deadlines, manage projects, and adapt to changing departmental needs.

Ready to make a difference?

If you're energized by connecting people, building community partnerships, and helping others discover opportunities that can improve their financial well-being, this could be the opportunity you've been looking for.

Bring your ideas, your relationship-building skills, and your passion for people. We'll bring the opportunity to make an impact together.

Education First Credit Union – People helping people since 1936.

Education First Credit Union is an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities and maintaining a workplace free from discrimination. Reasonable accommodations will be considered in accordance with applicable law.