Senior Multi-Site Business Manager The Nine & Ratio Apartments

About Us

SAIL is a crew of high-performing property pros—asset optimizers and experience creators—who treat every community like a boutique hotel. We pair data-driven discipline with concierge-level service, building thriving resident communities and iron-clad owner partnerships. Our four core values guide every decision:

• Give Your Personal Best
• Operate with Intellectual Curiosity
• Value Relationships
• Show Up with Enthusiasm

About the Role

We’re seeking an experienced, results-driven leader to oversee 600+ units across two of the Twin Cities’ most impressive, highly amenitized developments—The Nine in St. Paul and Ratio Apartments in Columbia Heights. These vibrant, diverse communities offer a best-in-class living experience, and you’ll be the driving force behind their continued success.
Splitting your week between both sites (approximately 2–3 days each), you’ll lead, manage, and hold two strong on-site teams accountable for delivering operational excellence, financial performance, and legendary resident experiences.

About the Communities

• Both properties set the bar for modern living, offering:
• Resort-style pools, rooftop lounges, and lush courtyards
• State-of-the-art fitness centers, yoga/spin studios
• Co-working suites, podcast rooms, and entertainment lounges
• Pet-friendly amenities, bike storage, package lockers, and more
• Walkable access to dining, entertainment, transit, and parks
• A mix of market-rate and affordable housing, fostering inclusive and diverse communities

Who We’re Looking For

You’re a high-energy, detail-oriented operator who thrives on variety, volume, and visibility. You know how to manage multiple priorities without losing sight of the big picture.

You:

• Have a track record of leading large, multi-site teams to hit ambitious goals
• Bring an owner’s mindset to operations—budget, performance, and reputation are always top of mind
• Are a clear, confident communicator who builds trust and holds people accountable
• Value the unique dynamics of diverse and vibrant resident communities
• See affordable housing knowledge as a plus and can navigate the nuances it brings

Key Responsibilities

• Operational & Financial Leadership – Drive budgets, NOI, rent growth, and ensure accurate reporting
• People Management – Lead two site teams, fostering a culture of performance, accountability, and growth
• Revenue Maximization – Achieve or exceed occupancy and collections through smart pricing, renewals, and reputation management
• Asset Excellence – Partner with maintenance to ensure properties are immaculate, safe, and compliant
• Community Engagement – Be the visible leader residents know and trust, resolving issues quickly and positively
• Compliance – Ensure adherence to Fair Housing, state, and company standards; ace audits

Bonus Earning Potential

• $5,000 annual Rock Bonus tied to key performance goals
• Lease-up & renewal commissions

Why Join SAIL?

• High-Growth Opportunity – Be first in line for regional roles as we grow toward our “25 in 35” vision
• Elite Peers – Collaborate with some of the Twin Cities’ best property professionals
• Autonomy + Support – Corporate teams handle the back-office so you can focus on results
• Strong Compensation – Competitive base ($85,000+ DOQ) plus bonus plan, 401(k) match, BCBS health, and cell reimbursement

• BA/BS preferred
• 4–6 years’ success managing Class A or highly amenitized multifamily assets, including multi-site oversight
• Proven ability to lead and hold teams accountable (8+ direct reports across sites)
• Financial expertise—budgeting, variance analysis, revenue management
• Yardi (or similar PMS) mastery
• Affordable housing knowledge strongly preferred
•  Exceptional communication skills and a passion for diverse communities