Senior NOC Engineer

Concept Solutions is seeking a Senior NOC Engineer to support the Federal Aviation Administration (FAA) Office of Information Technology (AIT) Infrastructure & Operations (I&O) Services under the ITIPSS contract vehicle. The position provides a 24x7x365 automated monitoring, alerting, services performance, reliability, and optimization for infrastructure in FAA facilities and applications in production.

• Develop and respond to system alerts and notifications, coordinating response and recovery activities, and developing after action reports

• Communicate, coordinate, and facilitate ad hoc conference calls among service and system Subject Matter Experts to resolve service interruptions affecting AIT services

• Facilitate or chair technical meetings, take detailed notes, and write after action reports

• Review and respond to events reported by customers or monitoring tools

• Resolve technical problems without the intervention of management or more experienced technical specialists

• Identify and inform management of problems requiring their attention and develop and recommend techniques to address problem situations

• Meet with customers to identify requirements and appropriate levels of service

• Develop and follow standard operating procedures as needed

• Utilize applicable tools and technology including SolarWinds, ServiceNow, Splunk, Windows, Linux, Teams, Outlook, OneNote, and Zoom

• Apply predictive analysis methods to anticipate issues before they occur, reduce service interruptions, and maximize service uptime

• Initiate service interruption notices and other communication to AIT stakeholders

• Conduct forensic analysis and problem resolution for complex issues

Required Qualifications

Bachelor's degree in information systems, business systems, management information systems, IT management, and/or other IT degree (engineering, math, and science related degrees are considered acceptable alternative degrees); eight (8) years of relevant experience.

Education/Experience Substitutions

The following substitutions may be considered at the Government's discretion:

• A Bachelor's degree in a pertinent discipline is generally equivalent to a minimum of one (1) year of relevant experience.

• A Master's degree in a pertinent discipline is generally equivalent to a minimum of two (2) years of relevant experience.

• For positions requiring a Bachelor's degree, a High School Diploma plus four (4) additional years of relevant experience may be generally adequate.

Preferred Qualifications

Amazon AWS Certified Solutions Architect Associate; Microsoft Certified Azure Fundamentals; SolarWinds Certified Professional; proficiency with Python, PERL, and PowerShell development.

Work Location and Schedule

• Primary Location: Burlington, MA

• Schedule: Monday through Friday (three 8.5-hour shifts, including a 30-minute break): 1st Shift: 12:00 AM – 8:30 AM

3rd Shift: 4:00 PM – 12:30 AM

(Note: the 2nd shift during standard business hours — 8:00 AM to 4:30 PM — may be required in lieu of 3rd shift at the government's discretion.)

Saturday and Sunday (currently two 12.5-hour shifts, including a 30-minute break): 1st Shift: 12:00 AM – 12:30 PM

2nd Shift: 12:00 PM – 12:30 AM

• On-site presence required when serving as PRIME Watch Officer; remote work may be allowed when serving as BACKUP

• Telework may be permitted when determined to be in the best interest of the Government

• FAA Personnel Suitability clearance required (AMS 3.14-2)

Company Profile:

Founded in 1999 and headquartered in Reston, Virginia, Concept Solutions, LLC (CS) is a leading small business in technology, engineering, and management consulting. We are the innovative and agile force behind strategic solutions that enhance organizational efficiency and safeguard our nation across Aerospace, Defense, and National Security sectors.

For over 25 years, CS has been a trusted partner for the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), Department of Justice (DOJ), Department of Defense (DoD) and other federal agencies delivering vital IT, security, and project management services.

Our commitment to excellence is reflected in our adherence to CMMI-DEV ML3, ISO 9001:2015, ISO/IEC 20000-1:2018, and ISO/IEC 27001-1:2013 standards. CS boasts company highlights that include:

Over two decades of experience across over $300 million in contract awards supporting critical FAA programs

Multiple contract vehicles providing opportunities across FAA, DoD, NOAA, and other Federal agencies

Innovation Council - CS maintains an active Internal Research and Development (IR&D) program that is geared towards identifying emerging technologies and pursuing technological innovations

At CS, we know our success stems from our talented team. That’s why we prioritize the wellbeing and growth of our employees, fostering a positive culture centered on innovation, engagement, and career development.

Benefits: Concept Solutions offers a competitive benefits and salary package you would receive from a large company. We offer health, dental, vision and life insurance, as well as a comprehensive 401(k) plan with matching and immediate vesting.

Concept Solutions is an Equal Opportunity Employer, and we value workplace diversity. We invite resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status. Concept Solutions is a VEVRAA federal contractor, and we request priority referral of veterans for available positions.