Senior Officer of Donor Experience (Stewardship & Operations)

We’re looking for a Senior Officer of Donor Experience (Stewardship & Operations) to lead thoughtful, strategic donor engagement that powers community impact. If you are a data-savvy, experienced fundraiser and believe in the power of generosity to improve lives — we want to hear from you.

Summary: 

Reporting to the VP of Advancement, the Senior Officer of Donor Experience is responsible for designing, implementing, and leading an integrated and comprehensive stewardship program that promotes engagement and connection with donors at all levels. This role includes strategic oversight of donor data and database use, with an emphasis on developing and maintaining practices for data-driven decision-making, data management, reporting, and analysis that directly supports stewardship activities and prospect qualification efforts. 

Key Responsibilities: 

Develops and implements a strategic donor stewardship plan that appropriately acknowledges and stewards all gifts and recognizes and engages donors with an emphasis on major gifts and unique gift acknowledgment activities. 

• Plans and implements all donor group education, engagement and recognition events to maximize impact and effectiveness, including Professional Advisors Networks and Affinity Groups. 

• Develop donor information strategies and comprehensive donor coding system in Foundant Community Suite (C-Suite), the Foundation’s donor relationship management system, ensuring consistency and data integrity.  

• Identifies opportunities to engage emerging donor groups. 

• Supervises and mentors three (3) donor experience and operations staff, overseeing donor event and giving circle execution, donor acknowledgement and stewardship activity, prospect identification and qualification processes, and data management efforts.   

• Collaborates with Communications and Marketing on the creation of digital and print communication opportunities to connect with donors.  Develops impact reports and donor story captures. 

• Collaborates with Development colleagues to identify and qualify gift opportunities. 

• Develops quantifiable goals to evaluate success, track appropriate metrics and develops reports to monitor effectiveness of strategies.  

• Other related duties. 

Competencies and Attributes: 

• Demonstrated experience in donor satisfaction, deepening and enhancing relationships with donors and educating donors and prospects. 

• Demonstrated ability engaging donors and working with individuals of wealth. 

• Demonstrated ability to work collaboratively within a diverse environment interacting openly with individuals of diverse backgrounds. 

• Proficient communication and interpersonal skills including ability to build trust, respect and relationships with donors, listening carefully and articulating organizational priorities. 

• Proficient communication skills; verbal written and public presentation. 

• Demonstrated project management experience with the ability to prioritize, organize and manage competing assignments, projects and deadlines. 

• Proven ability to supervise others and lead and participate in multi-disciplinary, diverse teams achieving exceptional results. 

• Demonstrated ability to handle sensitive and confidential information with discretion and diplomacy. 

• Demonstrated knowledge of Microsoft Office Suite products and fundraising CRM. 

Education and Experience: 

Degree requirement can be substituted with equivalent practical experience 

•
Bachelors or Master's degree in a related field. 

•
7 years of experience in development, grant making, donor services or a closely related
field. 

•
Management experience in development.