Senior Oncology Scheduling Specialist

Primary City/State:

Phoenix, Arizona

Department Name:

Central Scheduling-Clinic

Work Shift:

Day

Job Category:

Administrative Services

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At Banner MD Anderson, patients experience customized, comprehensive and compassionate cancer care. We travel through the cancer journey with patients, supporting their unique medical and personal needs every step of the way. We believe patient care is most effective when it’s truly collaborative. Our evidence-based, multidisciplinary approach brings together physicians from all cancer specialties to provide highly coordinated and compassionate care.

As a Senior Oncology Scheduling Specialist, you will be responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling. Uses expert skills and knowledge of oncology scheduling to provide guidance to Schedulers. Reviews scheduling processes to ensure efficiency. Responsible for ensuring the quality and accuracy of appropriate scheduling processes. Provides training and advice on best practices for Oncology Scheduling.

Role Requires 3 years scheduling experience in a Physician Office or Hospital setting, 

Schedule: Monday - Friday 7:00 AM - 3:30 PM

Location:  Banner MD Anderson at Banner University Medical Center 

925 E McDowell Road Phoenix

University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling. Uses expert skills and knowledge of oncology scheduling to provide guidance to Schedulers. Reviews scheduling processes to ensure efficiency. Responsible for ensuring the quality and accuracy of appropriate scheduling processes. Provides training and advice on best practices for Oncology Scheduling.

CORE FUNCTIONS

1. Provides training and mentorship to Schedulers within the department. Provides leadership, suggest process improvements, and serves as a resource for complex and sensitive oncology scheduling orders.

2. Assesses and identifies skills, competencies and areas of learning and instruction for new hires and existing Schedulers. Assists with the development of education and training within the specified area in collaboration with department leadership.

3. Performs core job duties of the department based on business needs, volumes and/or demand as needed.

4. Effectively communicates and builds impactful relationships through written, digital and verbal channels to customers, both internal and external. Ensures an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic messaging, and other digital channels. Anticipates customer needs and responds accordingly.

5. Represents department as the oncology scheduling subject matter expert, ensuring appropriate procedures and guidelines are performed and followed by Schedulers. Provides customer with information, instruction, general directions, and answers to questions specific within the department requirements and preferences. Refers questions to medical offices or department leaders as appropriate.

6. Identifies creative solutions to challenging processes and seeks alternative resolutions. Plays a quality assurance role to support the department’s QA/Auditing process to meet organizational standards and ensure a robust customer experience.

7. Supports workflow, answers questions, and provides real-time feedback as needed to support improvement and development of Schedulers. May perform all department scheduling functions, roles and responsibilities. Functions as the “go-to” resource for other team members as needed.

8. Demonstrates Banner Core Values and is passionate about mentoring and improving day to day functions within the department.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

The position requires skills normally gained with three years of scheduling experience in a physician’s office or hospital, with one of those specific to Banner Oncology scheduling. Must be proficient in all areas of Oncology scheduling. Medical terminology may be required for some assignments.

Must possess excellent communication, organizational and problem-solving skills.

Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker’s compensation preferred. Bi-lingual in Spanish may be preferred for some assignments.

Additional related education and/or experience preferred.

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