Senior On-Site Service Specialist

Position Summary

The Senior On-Site Services Specialist provides mailroom, copy/print, shipping/receiving, document management, and general office support services at a customer location. This role ensures efficient daily operations, delivers excellent customer service, and supports office functions including meeting setup, reception coverage, and light facility support.

• Operate high-volume copy, print, scanning, and finishing equipment.


• Perform basic troubleshooting, maintenance, and replenishment of office equipment.


• Process, sort, distribute, and ship mail, packages, and office supplies.


• Handle document scanning, imaging, filing, archiving, and records management.


• Respond to customer requests and coordinate service support as needed.


• Maintain operational logs, inventory records, and reporting metrics.


• Deliver completed projects and materials throughout customer locations.


• Support meeting room and conference room setup.


• Provide occasional reception, hospitality, and general office support.


• Assist with facility moves, light maintenance, and other site-related duties.


• Ensure work areas remain organized, stocked, and customer-ready.


• Perform other duties as assigned.

• High school diploma or GED required.


• 1–2 years of experience in office services, mailroom, print/copy center, customer service, or related field.


• Proficiency with Microsoft Office applications.


• Experience with shipping/receiving, copy/print equipment, or records management preferred.


• Valid driver's license may be required.

• Strong customer service and communication skills.


• Ability to troubleshoot equipment and resolve routine issues.


• Organized with strong attention to detail.


• Ability to work independently and manage multiple priorities.


• Knowledge of mail, shipping, and receiving processes preferred.

• Frequent standing, walking, bending, and lifting up to 50 pounds.


• Ability to work around office equipment, mailroom operations, and varying environmental conditions.


• Occasional overtime, including evenings and weekends, may be required.

Ideal Candidate: A customer-focused professional who thrives in a fast-paced office environment and can manage a variety of operational, print, mail, and facility support responsibilities.