Senior Operations Manager

ADG, a leading innovation and design consultancy, is seeking a Senior Manager, Design Operations to join the ADG team to work closely with the CEO on ADG's operations and growth and project manage exciting and groundbreaking client projects. This role is a 6 month full-time contract with potential for extension or promotion to a permanent full-time role. The role offers a unique opportunity to contribute to ADG's transformative impact on society as a whole through groundbreaking ventures.
Your Role:

Plan and Execute: Develop detailed plans for each project role to ensure smooth progress, intervening proactively when issues arise. Collaborate closely with the Head of Venture Design on client projects to address challenges and optimize project outcomes.
Build and Manage Relationships: Organize stakeholders, establish vendor partnerships, facilitate research participant recruitment, and foster collaboration across a global, remote team.
Work closely with the CEO on the development of ADG, supporting business development tasks such as proposal writing and hiring.
Manage Team Operations: Create schedules, oversee the tooling/tech stack, plan on-sites, and ensure high-quality work from the project team. Maintain a clear understanding of project scope and timeline for on-time, high-quality deliverables. Actively participate in recruiting and hiring processes to strengthen ADG's team.
Your Responsibilities:

Client Satisfaction Management: Lead scoping meetings, facilitate kickoffs, and conduct client check-ins to ensure project success. Strategically align client needs with the design team's work, contributing to overall client satisfaction within ADG's design program.
Operational Excellence Leadership: Contribute to ADG's internal operations by building a foundation for project excellence. Research and procure tools, recruit talent, budget projects, and enhance ADG's design practice for increased repeatability, scalability, and effectiveness. Keep ADG's company systems up to date to support seamless operations.
Advance Design at ADG: Utilize exposure to design, business strategy, operations, systems, and futures thinking to articulate ADG's cutting-edge and essential design approach in the 21st century. Work closely with the CEO to align design initiatives with the broader development and growth of ADG.
Qualifications:

Bachelors or Masters degree in Design, Business, or a related field.
Experience in design operations, emphasizing process optimization, workflow enhancement, and effective collaboration within design teams.
Proven project management skills, overseeing design projects from inception to delivery.
Expertise in developing and implementing efficient design processes and systems to ensure cohesive coordination across cross-functional teams.
Strong interpersonal and communication skills, enabling effective collaboration with diverse stakeholders and cross-functional teams.
Familiarity with design, UX, and design thinking methodologies.
Resourceful in managing budgets, timelines, and project resources.
Proactive and solutions-oriented mindset with the ability to navigate and resolve challenges in a dynamic design environment.
Awareness of emerging trends and technologies in design and design operations.
Working Environment:

San Francisco Based: Work flexibly from San Francisco including at ADG's office and our client offices in the Bay Area as well as from home.
Flexible Schedule : Enjoy the flexibility to manage your work schedule, supporting work-life balance.
International Collaboration: Occasional off-hours meetings with our international stakeholders.
No-Meeting Fridays: We avoid scheduling meetings on Friday.
Why ADG:

ADG is a next-generation innovation and design consultancy. We build ventures that reinvent the world. We partner with leading institutions, corporations, government agencies, venture capital firms and ambitious startups to bring concepts to market. More than forward-thinking, our work reimagines the future through balancing user needs, systems-thinking and business strategy.
ADG is about more than innovation; were about redefining markets and enhancing lives worldwide. Our latest venture in respiratory health promises to be a game-changer, and your design expertise is the key to this transformation.
Join Us:

Ready to spearhead the design of next-generation healthcare solutions? If you're driven to make a real impact in the medical device domain, ADG is your next destination. Apply now to be part of our mission to redefine respiratory health care.

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