Senior Operations Manager South+LATAM

Market Operations & Strategy

• Design and implement strategies for supply partnerships across South + LATAM to ensure guests are served with the best possible quality at an optimized cost level.


• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability across the region, translating KPIs into clear operational actions.


• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.


• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.


• Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.


• Represent chauffeur insights and operational realities internally, ensuring their voice informs strategy and product improvements.


• Contribute to shaping the broader global supply strategy through regional insights and recommendations.

Process Improvement

• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.


• Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.


• Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.


• Identify scalable ways of working that improve consistency, responsiveness, and partner experience across the region.

Partner & Market Engagement

• Build and nurture long-term strategic relationships with supply and corporate partners across South + LATAM.


• Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.


• Operate as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.


• Act as a senior regional voice for operational priorities, market realities, and opportunities for growth.

Team Development

• Grow, lead, and develop a team managing the chauffeur supply side across the region.


• Build strong analytical and relationship management capabilities within the team.


• Enable clear data storytelling, accountability, and performance ownership across markets.


• Foster a high-performance culture grounded in collaboration, ownership, and continuous improvement.

 ABOUT YOU:

• 5+ years of experience in strategy, operations, or a similar role in a fast-paced environment.


• Strong understanding of partnership management and relationship-driven business models.


• Highly analytical, with the ability to interpret supply and demand dynamics and translate data into action.


• Experience managing KPIs, margin performance, and operational roadmaps.


• Excellent interpersonal skills with the ability to build trust quickly with partners and internal stakeholders.


• Strong negotiation skills, with the ability to structure win-win outcomes while protecting commercial performance.


• Comfortable operating in uncertain and rapidly changing market environments.


• Experience leading and developing teams.


• Ability to communicate insights clearly through data storytelling.


• Fluency in English and Spanish is required; additional regional language skills are a strong plus.


• Willingness to travel regularly, approximately 25–40%.