Senior Operations Performance Manager

At Keolis Commuter Services (KCS), we give every team member-and their ideas-a seat for the journey. We are a diverse team made up of different backgrounds, stories, and perspectives, which is our strength. If you're looking for a career with a company that invests in your future, KCS is the place for you. We Imagine. We Care. We Commit!

Since 2014, Keolis Commuter Services has been entrusted with operating and maintaining the Commuter Rail network on behalf of the Massachusetts Bay Transportation Authority (MBTA). During this time, we have worked to deliver a safe and reliable service, thanks to the knowledge and dedication of our team, and our experience operating transit networks around the world. Today, we're proud of the progress we have made together to deliver a best-in-class service for the Greater Boston community.

We believe our people are what make us great. That is why we demonstrate a commitment to a safe, healthy, and inclusive culture that welcomes ideas, encourages innovation, and values belonging. Your future starts here.

At Keolis Commuter Services, LLC we provide a competitive compensation package that is designed to be flexible and comprehensive to meet the needs of our hard-working employees and their families.

Benefits Package Highlights:

Generous Medical & Rx plan
Dental & Vision Plan
Railroad Retirement Benefits - a federal program that administersretirement, survivor, unemployment, and sicknessbenefits to U.S.railroadworkers and their families.
Fidelity 401K Program
Flexible Spending Accounts
Transit and Parking Reimbursement Benefits
Employee Assistance Program
Company Sponsored Life & Accidental Death and Dismemberment Benefits
Education Assistance
Short- & Long-term Disability Benefits
Voluntary Benefits Plan options including
Supplemental health plans for accidents, critical illness, hospital stays
Pet, Home, Auto insurance

Minimum Knowledge and Experience:

Bachelor's degree in Transportation, business management or related field; MBA preferred.
Minimum of five (5) to ten (10) years of experience and knowledge with railroad operations
Development and delivery of transportation improvement projects
Route analysis and planning development / infrastructures
Program and project management.

Skills:

Extensive experience working cross functionally with internal and external stakeholders.
Communication skills at interpersonal and intergroup levels, both for verbal and written communication.
Demonstrated capability to influence, negotiate and facilitate buy-in with a variety of stakeholders.
Proven ability and willingness to be accountable for challenging, complex metrics.
Structured approach to problem solving and change management in a fast-paced environment.
Relentless drive to solve problems.
Quantitative and qualitative analysis

Key Accountabilities (Essential Job Duties):

Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance

Operations Performance Targets:

Deliver Network on Time Performance targets through development and management of cross-functional improvement projects across the business.
Ensures OTP governance quickly identifies and addresses emerging performance issues.
Establishes business performance improvement cycles to drive improvement in key areas; these include cyclical meetings that feed into the Operational Excellence and Customer Experience Board

Performance and Operational Transformation Team Initiatives:

Program management of performance and operational transformation team initiatives
Implement team management practices to ensure all performance initiatives are on track to deliver business goals.
Provide guidance to all performance pillar leaders to resolve roadblocks to delivering their business objectives.
Ensure one-on-one meetings with performance pillar leaders to discuss progress of their individual business objectives.
In collaboration with performance pillar leaders, develop continuous improvement projects.
Lead the Performance and Operational Transformation team meeting.

Performance Program Reporting:

Meet with Chief of Performance, Planning, and Operational Transformation weekly to provide updates on progress of Performance and Operational Transformation team initiatives.
Monthly reporting of progress of 94.0% Initiative at the Operational Excellence and Customer Experience board meeting
Quarterly reporting of progress of 94.0% Initiative to MBTA
Semi-annual reporting of progress of 94.0% Initiative at Keolis management conferences

Completes other duties as assigned.

Working Conditions (including Physical Demands)

Environment: office and in the field
Exposures: when in field, potential for loud noise, weather, or rough terrain
Essential Physical Requirements: typing, ladder climbing
Physical Effort: Mostly a sedentary position with days out in the field
Travel Requirements: minimal.
Weekend work Requirements: A few times a year for major operational events.

Additional Statements

Drug and alcohol screening:
Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment:
Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.

Environmental commitment:
Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

ADA Reasonable Accommodation:

Keolis CS is committed to the full inclusion of all qualified individuals. As part of this commitment, Keolis CS will ensure that persons with disabilities are provided reasonable accommodations.

EEO statement:
Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement:
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

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