Senior Operations Specialist

Senior Operations Specialist

Position Overview:
This is an individual contributor position in Centralized Planning responsible for implementing, monitoring, and resolving reconditioning vehicle workflow at Carvana Inspection Centers.  

What you’ll be doing:

• Schedule same day vehicle reconditioning by zone to maximize cost, quality, and throughput at Carvana Inspection Centers (IRCs)


• Make real-time changes to daily vehicle reconditioning completion plan in order to ensure completion of daily production targets


• Work closely with on-the-ground operators at IRCs across the country to identify and resolve vehicle work content issues as they arise


• Communicate discrepancies with team leads


• Discover, understand, resolve, and prevent bottlenecks at the IRC


• Provide recommendations that help optimize execution of recon vehicles at IRCs


• Timely communication of information affecting the IRCs reconditioning plan and coordinate resolutions with reconditioning leadership

What the job requires:
To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• High School Diploma or GED, or equivalent experience


• Bachelor’s degree, or 4 years equivalent experience, in quantitative discipline such as supply chain preferred


• 2+ years experience in a Customer Service or Operations role


• Ability to work as a team player and interact with customers, managers, and coworkers in a professional and courteous manner


• Ability to multitask and prioritize effectively


• Ability to maintain professionalism in a fast-paced environment


• Ability to work variable schedule(s) as necessary


• Ability to commute and work out of the Tempe headquarters


• Ability to work in an office environment, with extensive use of computers 


• Ability to sit for up to eight hours per day 


• Ability to communicate clearly and concisely, both written and oral

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.