Senior OU Tech Partner, North America

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

About the role

The Senior Operating Unit Technology Partner North America is accountable for the regional Commercial Excellence technology portfolio and ecosystem and implementation of key initiatives. Partnering with the Chief US Chief Customer Officer and the Sales teams, the role owns the end-to-end agenda across strategy, key processes and systems, investment, architecture, delivery, adoption, ROI and value realization. We are looking for someone with a passion for consumer insights, commercial excellence and technology.

Reporting to the Head of Digital and Technology North America, the role will independently partner with local and global stakeholders to shape priorities, make trade-offs and represent Digital & Technology in senior forums. This leader will translate business strategy into an integrated roadmap spanning platforms, data, content, media and measurement to enable stronger customer relations, consumer insights and growth initiatives, whilst optimizing investment. The role will help support the business breaking down problems into their component parts and find solution to improve critical processes.

This requires a commercially minded technology leader with expertise in commercial excellence, sales processes, Net Revenue Management, channel and consumer data and analytics, and the relation to systems. A transformation mindset will turn opportunities into practical process and systems changes, leveraging emerging AI solutions where possible.

Role Responsibilities

End-to-end Commercial Excellence digital and technology portfolio strategy and delivery

• Partner with the Chief Customer Officer and Sales teams to own the North America Commercial Excellence strategy and portfolio, linking digital, data, AI and content investments to brand growth, consumer engagement, eCommerce and marketing effectiveness.
• Breakdown problems and processes into its component parts, and support optimization of processes and systems accordingly
• Balance Haleon’s global Digital & Technology strategy, platforms, standards and synergies with North America growth priorities and market opportunities
• Create and maintain dashboards and reports using tools like Tableau, Power BI, or similar, to provide real-time visibility into key business metrics. Present findings in clear, concise formats for senior leadership and stakeholders.
• Work with Data Scientists to develop and refine models for forecasting product demand, sales trends, and market growth using statistical methods and machine learning techniques
• Lead priority initiatives from strategy and business case through architecture, launch, adoption, operating model and benefits realization, partnering across business, product, data, agency, legal, privacy and cyber security teams.
• Define portfolio KPIs and partner with Data & Analytics to improve data quality, governance and delivery against business outcomes.

Data, governance, risk and compliance

• Ensure solutions are secure, privacy-conscious, compliant and aligned to Haleon standards, working with Legal, Privacy, Cyber Security, Data Governance and Procurement.
• Embed responsible consumer data, consent and AI practices across North America commercial activities.
• Operationalize global governance locally through appropriate controls

Adoption, operations and value realization

• Drive capability adoption through focused change, training and enablement plans with cross-functional teams.
• Track delivery, operational performance, adoption, user satisfaction and business value against agreed KPIs.
• Work with global product and support teams to resolve service, stability, integration and data quality issues affecting North America.
   

Basic Qualifications

• Bachelors Degree.
• 5+ years of experience in digital and technology roles, ideally with a focus on commercial topics.
• Strong understanding of commercial excellence and sales processes, including Net Revenue Management (or Revenue Growth Management), business planning, customer collaboration and linkage to ERP systems.
• Strong commercial acumen, including the ability to develop business cases, prioritize demand, assess ROI and track benefits.
• Experience translating business requirements into functional and non-functional system requirements and working with the team to produce high-level technical solutions.
• Excellent communication and presentation skills, with the ability to present complex data insights to senior stakeholders.
• Strong analytical and process-based skills (e.g. process flow diagrams, business and process modelling, data analysis, reporting and visual tools etc.)

Preferred Qualifications

• Advanced Degree.

• Marketing, IT, Consumer Science majors.

• Knowledge of trade management systems; SAP knowledge is a plus.

• Experience in CPG/FMCG, consumer health, retail or another consumer-focused environment, or equivalent top-tier consulting experience.

• Creative thinker with curiosity for emerging AI and a bias for practical innovation.

• Working knowledge of privacy, consent, cyber security, vendor governance and responsible AI.

Location: This role is hybrid-based in Berkeley Heights, NJ with 3 in-office days required.

The salary range for this role is: $145,467 - $200,017 plus an 18% bonus.

Benefits

Haleon offers a robust Total Reward package that consists of competitive pay and a comprehensive benefits program.  This includes a generous 401(k) plan, tuition reimbursement and time off programs including 6 months paid parental leave.  On day one, you are eligible for benefits, including our healthcare programs where the company pays for the majority of your medical coverage for you and your family.  We also offer the opportunity to receive a discretionary bonus based on the achievement of key business performance and other incentive/recognition programs as part of the offering.

Job Posting End Date

 Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. 

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon’s compliance to all federal and state US Transparency requirements.

Accommodation Requests

If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please contact us by sending an email to [email protected]. Please include the following in your email: 

Use subject line: ‘Haleon Careers: Job Accommodation Request’ 

Your Name and contact information 

Requisition ID and Job Title you are interested in 

Location of Requisition (city/state or province/country) 

Description of specific accommodation you are requesting 

Please note: Resumes, CVs, or other requests outside of accommodation support submitted to this email box will not be accepted.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.