Senior Partnerships Account Manager

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pumpkin, a subsidiary of IPH, promises uncompromising care to the cats & dogs we love unconditionally. By helping prevent future health risks and ensuring access to gold-standard veterinary medicine and individualized support when it matters most–we aim to enable $1/2B in life-extending and life-saving treatment over the next five years.  

Job Location: Hybrid to NY

Pumpkin is seeking a Senior Partnerships Account Manager who is results-oriented and ready to transform potential opportunities into a predictable, scalable revenue stream, crucial to the company's growth strategy. In this role, you will lead the full partner lifecycle—from initial launch to long-term account management—to drive sustainable revenue and establish our brand as a premier pet wellness brand.

Key Responsibilities:

• Strategic Prospecting & Pitching: Identify and reach out to potential partners. Tailor pitches (and create additional collateral as needed) that highlight our brand and product’s unique value proposition. 
• Pipeline & CRM Management: Maintain a rigorous and organized sales pipeline, ensuring every lead is tracked from initial contact to the final signature, all the way to launch and performance monitoring. 
• Contract Process Management: Coordinate closely with the Head of Commercial & Strategy, Finance and Legal throughout the contracting process.
• Partnership Launch Accountability: Coordinate with relevant teams (product, design, engineering, marketing, data) to ensure partnership launches are on time, on brand, and fully supported on the site and through integrations
• Performance Tracking & Reporting: Establish KPIs for every partnership with partner and internal stakeholders to ensure continuous performance and improvement. Provide regular data-driven reports to stakeholders, identifying areas for optimization and renewal. 
• Relationship Stewardship: Act as the primary point of contact for new and existing partners, nurturing long-term loyalty through proactive communication and quarterly business reviews.

What We’re Looking For

• 5+ years of inside sales and/or account management experience, ideally in a B2B or B2B2C environment
• Previous experience engaging with prospects at all levels of the sales funnel through virtual sales calls
• Possess a strong phone presence, utilizing active listening skills and a consultative approach to have meaningful conversations
• Adaptable and comfortable navigating change, with the ability to thrive in less established or formalized environments
• Demonstrated proficiency in closing skills, with a strong focus on securing the next meeting, action, or commitment from clients
• Experience with digital and social selling tactics to continuously engage clients and build brand awareness in the market
• Comfortable operating with ambiguity and making choices to move forward independently or with limited oversight
• Bachelor's degree in business, marketing, or a related field (or equivalent work experience)

Beneficial Skills

Skills/experience that are “nice to have” but not required (optional)

• Experience/Familiarity with animal health or consumer pet

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

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