Senior Parts Counter Specialist

GTG Peterbilt – Davenport is a premier provider of quality products and services to commercial equipment users. We carry a large selection of new and previously owned commercial trucks and offer a full suite of maintenance and repair services. We have a dedicated parts showroom with several million dollars of parts on hand. Our franchises include Peterbilt, Hino, Dependable Truck Parts (DTP) and TRP All Makes Parts. Being an integral part of the GTG Peterbilt, we are in the heart of the Midwest and one of their four locations. Our location is right on Interstate 80, the corridor that connects the oceans and splits the nation in half. GTG Peterbilt is constantly looking to expand and improve our footprint on the area. 

When you build your career at GTG Peterbilt you make a commitment to being the very best in the business.

We have an opening for Senior Parts Counter Specialist in Davenport, IA. The Senior Parts Counter Specialist provides expert support to customers and internal teams by identifying, sourcing, and supplying the correct parts for heavy-duty trucks. This role serves as a senior-level resource at the parts counter, ensuring exceptional customer service, mentoring junior team members and contributing to the efficiency and profitability of the parts department.

• Serve as the lead point of  contact for parts inquiries from customers, service technicians, and sales staff.
• Identify, source, and supply parts accurately using manufacturer catalogs, software, and inventory systems.
• Mentor and assist junior counter staff with product knowledge, processes and customer service techniques.
• Provide technical expertise and advice to customers regarding parts selection, alternatives and compatibility.
• Build and maintain strong relationships with customers to encourage repeat business and loyalty.
• Assist the Parts Manager in training initiatives, inventory management, and process improvements.
• Support inventory control by monitoring stock levels, reporting shortages, and assisting with cycle counts.
• Accurately process customer orders, returns, special orders, and warranty claims.
• Uphold dealership standards for professionalism, accuracy, and service excellence. 

Qualifications:

• Minimum 3-5 years of experience in heavy-duty truck parts sales or related field.
• Strong knowledge of semi-truck components, systems, and manufacturer parts catalogs.
• Excellent communication and interpersonal skills with both internal teams and external customers.
• Proficiency with dealer management systems (DMS), inventory software, and Microsoft Office Suite.
• Demonstrated ability to provide leadership and mentoring to team members.
• Strong organizational and problem-solving skills.
• Ability to lift 50 pounds.

Education:

• Intermediate computer skills.
• High school or equivalent preferred.
• Combination of education, training, or experience providing the required knowledge, skills, and abilities.

Required experience:

• Sales/Customer Service 3-5 years.
• Automotive or Truck Parts 3-5 years.

Benefits:

• Competitive salary and benefits package.
• Medical, Dental & Vision insurance.
• Eligibility for paid holidays at time of hire.
• PTO accrual begins on first day of employment.
• 401(k) eligibility after three (3) months of employment.
• 401 (k) match

Compensation based on experience, skills and education.

Grask Truck Group is an equal opportunity employer.