Senior Patient Billing Representative

TASKS AND RESPONSIBILITIES:

• Takes inbound phone calls from our clients/customers/patients to obtain patient billing/demographic information.


• Sort incoming return patient mail and return patient statements with info electronically.


• Researches and resolves each customer’s account thoroughly using patient files and various eligibility websites.


• Documents all contact with customer completely to ensure follow through is complete and all issues are resolved to the satisfaction of the customer.


• Updates multiple systems with patient info.


• Performs adjustments on accounts and recommends necessary changes to the supervisor.


• Completes all weekly / monthly reports according to schedule.


• Performs other tasks as assigned by the supervisor to support the goals of the organization.


• Meets weekly/monthly Performance/Audit goals.


• Tracks daily/weekly/monthly production.