Senior Patient Sales Consultant

The Spa Clinic

Senior Patient Sales Consultant Purpose:
Serves as the lead patient care coordinator by delivering an exceptional patient experience, mentoring team members, supporting daily front office operations, and driving consultation conversions, memberships, and patient retention.

A Senior Patient Sales Consultant would be accountable for:

• Closing treatment plans 
• Converting consultations 
• Increasing average ticket value 
• Membership enrollments 
• Cherry financing conversions 
• Retail skincare sales 
• Reactivating existing patients 
• Following up on quotes and consultations 
• Achieving monthly revenue and gross profit goals 
• Mentoring newer consultants on sales techniques
  

Key Responsibilities:

• Lead the daily front office workflow and support the Patient Care Coordinator team. 
• Ensure a luxury, concierge-level patient experience from first contact through follow-up. 
• Assist with training and onboarding new Patient Care Coordinators. 
• Drive consultation conversions, treatment plan acceptance, and Cherry financing utilization. 
• Support membership enrollment, retail sales, and monthly promotional initiatives. 
• Monitor schedules to maximize provider utilization and minimize gaps. 
• Perform quality assurance on patient follow-up, recalls, and reactivation campaigns. 
• Partner with providers and leadership to achieve clinic revenue and patient satisfaction goals. 
• Serve as the point person in the absence of the Practice or Regional Manager.

Compensation: 

• Base Pay
• Commission
• Membership Bonus