Senior Payment Processing Specialist

Here are the top 3 things we're looking for in a candidate for this position, in this order. If you have this experience and are looking for an awesome, fast-growing team, apply now!

1. Working knowledge of Payment Processing and posting and Mail Processing  

2. Strong attention to detail

3. Approachability and the ability to work with varying levels of the organization
 

Why Vervent? Company Perks: 

• Medical, FSA & HSA, Dental, Vision + More!
• 401k - 100% vested once you start contributing. Generous company match!
• Regular employee health, wellness & engagement activities!
• Pet Insurance, because fur babies are important to us too!
• Beautiful local offices with on-site/hybrid options

About Vervent:

As a fintech leader, Vervent sets the global standard for outperformance by delivering superior expertise, future-built technology, and meaningful services. We support our industry-leading partners with primary strategic services and our goal is to empower companies to accelerate business, drive compliance, and maximize service. To learn more, please visit Vervent.com .

If you’re interested in reviewing the full job description, continue reading below…

General Position Summary:

This position will be scheduled between the hours of 7:30 a.m. and 5:00 p.m. Monday through Friday with additional hours as payment activity dictates

Primary Responsibilities

• Record and process payments to customer accounts
• Review and issue Credit Balance Refunds on behalf of all clients with highest accuracy and efficiency
• Prepare multiple deposits for treasury including remote deposit and physical bank deposit
• Complete Payment Investigations for clients and other departments
• Process Returned payments
• Work daily Exception and Un-post Reports
• Exporting payment activity and Verification of such activity
• Process Debit/Credit Card Chargebacks
• Transfer payments from Lost/Stolen Accounts to Active Accounts
• Serve as backup for all mail duties
• Key journal entries composed and created by the Accounting department
• Physical Mail Sorting and Scanning 
• Delivery of Mail to Various Departments throughout the building
• Stamping of Physical Mail 
• Scanning and Sorting of All Returned Mail Received 
• Additional reporting functions and duties as needed

 #LI-VW1 #LI-Onsite #LI-Hybrid 

• High School Diploma or equivalent
• At least 5-years previous experience in a bank or call center setting and/or Bank Teller experience preferred
• Maintain above-average attendance standard
• Attention to detail and prioritization skills a must
• Must maintain a high level of confidentiality and professionalism.
• FDR experience preferred
• Ability to work independently
• Excellent written and oral communication skills
• Flexibility to adapt to a changing environment
• Adhere to strict deadlines and structure schedule
• Proficient 10 key skills
• Proficient in Microsoft Office applications, with emphasis on Excel
• Ability to manage large volumes of emails and respond in a timely manner.

Additional Vervent Details:

• Founded in 1986, purchased by current CEO, David Johnson, in 2008
• Privately owned by Stone Point Capital, Vervent Management and other passive investors
• 1,500 Employees
• Lines of Business:
• Primary Servicing – Loan, Credit Card, and Lease Servicing
• Capital Markets Services – Backup Servicing, Verifications, Structured Settlements, eVault, etc.
• Credit Card Programs – Fully-Managed Credit Card Programs (secured and unsecured), Managed Card Services, Application Processing
• Clients include consumer and small business “marketplace” lenders, finance companies, leasing companies, insurance companies, captive finance companies, alternative capital providers, consumers and banks

To learn more, please visit Vervent.com.

Physical Requirements:

• The work is of an intellectual nature. While performing the functions of this job, the employee is required to stand and sit for prolonged periods. Specific vision abilities required include close and medium distance vision and the ability to adjust focus. Must be able to hear normal sounds, distinguish sound as voice and communicate through human speech. This position requires the ability to operate a keyboard, computer mouse, telephone, fax, copier, writing tools, and other standard office equipment. On an occasion, an employee will be asked to lift items weighing up to 35 lbs.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary:

$18.39 - $24.52 per hour