Senior Payroll Systems Analyst

Pay Range:

Please email [email protected] if you are a candidate seeking a reasonable accommodation for the application and/or interview process.

At BCBSRI, our greatest resource is our people. 

We come from varying backgrounds, different cultures, and unique experiences. We are hard-working, caring, and creative individuals who collaborate, support one another, and grow together. Passion, empathy, and understanding are at the forefront of everything we do—not just for our members, but for our employees as well.

We recognize that to do your best work, you have to be your best self. 
It’s why we offer flexible work arrangements that include remote and hybrid opportunities and paid time off. We provide tuition reimbursement and assist with student-loan repayment. We offer health, dental, and vision insurance as well as programs that support your mental health and well-being. We pay competitively, offer bonuses and investment plans, and are committed to growing and developing our employees.

Our culture is one of belonging.
We strive to be transparent and accountable. We believe in equipping our associates with the knowledge and resources they need to be successful. No matter where you’re at in the organization, you’re an integral part of our team and your input, thoughts, and ideas are valued.

Join others who value a workplace for all.
We appreciate and celebrate everything that makes us unique, from personal characteristics to past experiences. Our different perspectives strengthen us as an organization and help us better serve all Rhode Islanders. 

We’re dedicated to serving Rhode Islanders.
Our focus extends beyond providing access to high-quality, affordable, and equitable care. To further improve the health and well-being of our fellow Rhode Islanders, we regularly roll up our sleeves and get to work (literally) in communities all across the state—building homes, working in food pantries, revitalizing community centers, and transforming outdoor spaces for children and adults. Because we believe it is our collective responsibility to uplift our fellow Rhode Islanders when and where we can, our associates receive additional paid time to volunteer.

What this job matters:

Lead payroll operations through ownership of end-to-end bi-weekly payroll processing and Workday Payroll support, including troubleshooting, configuration, testing, and enhancements. Serve as a key internal resource for payroll systems and processes, partnering with the managed payroll vendor, Human Resources, and other cross-functional stakeholders to support accurate, timely, and compliant payroll operations. Support system updates and process improvements that enhance efficiency and strengthen internal controls. Provide support for payroll tax, garnishment, and payroll accounting activities as needed, and remain current on changes in payroll laws, regulations, and Workday functionality. Supports Workday expense report processes, including policy, system, and workflow maintenance, as well as backup approval support, as needed.

What you will do:

• Serve as a primary resource for Workday Payroll troubleshooting, configuration, testing, and system enhancements, including support for implementation, validation, and ongoing optimization of payroll processes.
• Own end-to-end bi-weekly payroll processing, including coordination of payroll activities, review and validation of processing results, and collaboration with the managed payroll vendor to ensure timely and accurate payroll execution.
• Provide oversight of the managed payroll vendor, including coordination of support, facilitation of issue resolution, and partnership to maintain effective payroll operations.
• Develop, maintain, and update payroll process documentation, standard operating procedures, and related training materials to support consistency, compliance, knowledge transfer, business continuity, and process improvement.
• Provide support for payroll tax, garnishment, and payroll accounting processes as needed, including issue resolution, process updates, reconciliation support, and backup coverage when required.
• Identify opportunities to improve payroll and related Workday processes and partner with Human Resources, Finance, vendors, and other stakeholders to assess, test, communicate, and implement effective solutions that enhance efficiency, accuracy, and compliance.
• Support Workday expense report processes, including issue resolution, user guidance, policy and system maintenance, workflow updates, and backup expense report approval support as needed.
• Perform other duties as assigned.

What you need to succeed:

• Information Systems, or a related field; or an equivalent combination of education and work experience
• Five to seven years of progressive payroll experience, including end-to-end payroll processing and payroll systems support
• Workday experience required, including Workday Payroll experience
• Knowledge of payroll processes and related internal controls
• Knowledge of payroll laws, regulations, and compliance requirements
• Working knowledge of payroll tax, garnishment, and payroll accounting processes
• Experience supporting payroll systems configuration, testing, validation, and issue resolution
• Excellent problem-solving and judgment skills, with a high level of attention to detail and accuracy
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment
• Ability to research issues, identify root causes, and recommend appropriate corrective actions or process improvements
• Ability to collaborate effectively with Human Resources, Finance, vendors, and other cross-functional stakeholders
• Knowledge of process improvement techniques and the ability to develop and maintain clear process documentation and training materials
• Excellent verbal, written, and interpersonal communication skills
• Ability to work effectively with employees and stakeholders at all levels of the organization

The extras:

• Experience working with a managed payroll vendor
• Certified Payroll Professional (CPP) certification preferred
• Experience with payroll configuration, testing, process documentation, and system or workflow enhancements preferred

Location:
BCBSRI is headquartered in downtown Providence, conveniently located near the train station and bus terminal. We actively support associate well-being and work/life balance and offer the following schedules, based on role:

• In-office: onsite 5 days per week
• Hybrid: onsite 2-4 days per week
• Remote: onsite 0-1 days per week. Permitted to reside in the following states, pending approval from the Human Resources Department: Arizona, Connecticut, Florida, Georgia, Louisiana, Massachusetts, North Carolina, Oklahoma, Rhode Island, South Carolina, Texas, Virginia
   

Our culture of belonging at Blue Cross & Blue Shield of Rhode Island (BCBSRI) is at the core of all we do, and it strengthens our ability to meet the challenges of today’s healthcare industry. BCBSRI is an equal opportunity employer.

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