Senior PBX/VoIP Technician-536385

The Office of Emergency Management (A/DOES/OEM) is the Department of State organization responsible for fulfilling the Department’s responsibilities mandated by Presidential Policy Directive 40 (PPD-40), National Continuity Policy.

The Department’s Continuity programs cover the full range of threats to national security that derive from natural disasters, military and terrorist attacks, technological emergencies, or other emergencies. The Continuity Communications Division (A/DOES/OEM/CCD), Office of Emergency Management is responsible for developing emergency and continuity plans and programs and an appropriate state of readiness that prepare the Secretary and the Department to respond to any national security emergency.

The scope of this requirement encompasses obtaining Audio Visual (AV), Telecommunications/PBX, and Information Technology (IT) communications systems support and continuity communications services necessary for the design, development, implementation, deployment, operation, and maintenance in support of the Bureau’s continuity-specific hardware and software applications, telecommunications/networking systems, and continuity communications operations. The tasks described below will be performed as a part of a technical team including other contract and government personnel.

The objective of this requirement is to provide A/DOES/OEM/CCD with real-time services for the operations, maintenance, testing, and development of Audio Visual (AV), Information Technology (IT), and telecommunications systems, and Security/COMSEC program support for continuity communications operations that enable the Bureau of Administration and A/DOES/OEM/CCD to conduct the Department of State’s domestic emergency continuity mission.

The purpose of this task order is to provide technical/professional personnel to provide planning, analysis requirements definition, design, development, implementation, integration, and training to support its mandated mission.

Job Duties:

• Provides both secure and unsecure telephone and Video Telecommunications systems for the Department as part of the Secure Communications Team.
• Supports telephone and Video Telecommunications systems for the Department and serves as an on-call 24/7 point of contact for all communications issues relating to maintaining continuity of mission critical operations for the facilities.
• Navigates through the challenges of working with a dynamic and ever-changing landscape that comes with supporting high level government officials.
• Installs Network Routers, switches, access points as well as infrastructure cabling in facilities and other locations, as required.

• Experience as a self-motivated individual with experience, knowledge, and skills as a Sr. PBX/VoIP Engineer/Technician.
• Strong communication skills (verbal and written), tact, services, and teamwork are critical. The position is part of a team within a matrixed organization.
• Experience with installing and programming switches, routers, access points, CCTV, infrastructure cabling and PBX’s.
• Experience with configuration of IP addresses, VLans on all network devices.
• Basic knowledge of PBX, phone systems, especially AVAYA PBX/Telephone Systems.
• 4 + years of IP Networking experience with a strong foundation in LAN/WAN routing, switching, VLAN configuration and TCP/IP and VoIP.
• Top-Secret clearance with the ability to acquire Sensitive Compartmented Information (SCI) access.
• Occasional travel to support remote locations throughout the country, as needed, may be required.

Other Duties:  
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.