Senior People Operations Partner

Position Details:

The Senior People Operations Partner is a critical leadership role responsible for stabilizing and strengthening core people operations during a period of rapid growth and organizational change. This role sits between tactical execution and strategic HR leadership, ensuring that foundational processes, compliance, and employee experience are managed consistently and effectively.

This position partners closely with HR leadership to oversee employee relations workflows and drive operational rigor. The role is designed to bring structure, judgment, and accountability to complex HR workstreams while helping prepare the organization for continued growth and future transitions.

Responsibilities:

People Operations Oversight

· Manage and oversee core people operations workflows, ensuring consistency, clarity, and follow-through across the employee lifecycle.

· Partner with HR leadership to prioritize and sequence work during periods of high volume or risk.

· Identify operational gaps, breakdowns, or recurring issues and lead efforts to stabilize and improve processes.

Employee Relations

· Manage employee relations processes in close partnership with HR leadership.

· Support intake, documentation, and coordination of ER matters while escalating judgment-based decisions appropriately.

· Help establish ER SOPs, tools, and escalation frameworks to reduce risk and improve consistency.

Leave of Absence Administration

· Administer leave of absence processes (medical, parental, personal) from intake through return-to-work, including tracking, documentation, and communication.

· Partner with senior HR leadership on policy interpretation and non-routine situations.

HR Process Design & SOP Development

· Lead the development and documentation of HR processes, templates, and SOPs across key workstreams (ER, onboarding, lifecycle events, compliance).

· Ensure processes are scalable, auditable, and aligned with compliance requirements.

· Partner with HR leadership to standardize workflows and reduce reactive, one-off decision-making.

Performance Management & Engagement Programs

· In partnership with the HR Coordinator, administer performance management cycles, including timelines, communications, system setup, and follow-through.

· Support employee engagement initiatives such as surveys (eNPS), recognition programs, and culture-building efforts.

· Partner with HR leadership to translate engagement insights into follow-up actions and improvements.

Cross-Functional Partnership

· Partner with Practice Management, Operations, and Finance to improve coordination, communication, and handoffs.

· Serve as a consistent HR point of contact for operational questions that require context, follow-through, or process clarity.

· Support leaders and managers with guidance on HR processes, expectations, and best practices.

Special Projects & Stabilization Initiatives

· Lead or support special HR initiatives focused on stabilization, compliance remediation, and operational improvement.

· Partner with HR leadership on system clean-up efforts, audits, and readiness activities tied to growth or expansion.

· Support readiness efforts related to new locations, regulatory requirements, and organizational scale.

Qualifications:

· Bachelor’s degree required.

· 2–3 years of direct employee relations experience, preferably in a healthcare environment.

· Demonstrated experience managing core people operations across the employee lifecycle.

· Strong working knowledge of HRIS platforms, with experience maintaining accurate employee data, supporting lifecycle transactions, and partnering on system clean-up or audits (Paylocity preferred).

· Experience developing or documenting HR processes, SOPs, templates, or workflows to streamline operations and improve consistency.

· Proven ability to partner with and influence cross-functional stakeholders and people managers during periods of high growth and change.

· Strong organizational and follow-through skills.

Compensation

The position will offer competitive compensation. In addition, it will offer the personal reward associated with transforming our patients’ lives and building the most defensible healthcare services platform in the country.

Benefits

Our benefits include generous health, dental, vision, disability, and life insurance.

About Optima Dermatology

At Optima Dermatology, our mission to revolutionize skin care is made possible by our world class team that is highly engaged, mission-driven, and inspired to set the new standard in dermatology. We are growing rapidly and looking for key team members who believe in our mission and want to make a difference in the lives of our patients. We foster a collaborative environment that is fun and hardworking and promise you will work alongside amazing colleagues you are proud to call your teammates.