Senior Pod Lead, Client Value & Lifecycle Studio

 

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Senior Pod Lead is responsible for leading a cross‑functional pod within the Client Value & Lifecycle Studio, accountable for advancing a defined set of client segment, life‑event, or lifecycle priorities from concept through test, scale, or exit. This role owns day‑to‑day delivery, performance, and learning for their portfolio – ensuring initiatives are client‑led, economically sound, and execution‑ready. The Senior Pod Lead partners closely with Product, Marketing, Channels, and Analytics to turn priorities into measurable outcomes.

 

Key Responsibilities

• Pod leadership & execution ownership: Lead a dedicated cross‑functional pod aligned to a specific client segment, life event, or lifecycle priority. Own end‑to‑end delivery across concept development, pilot execution, performance tracking, and scale or stop decisions. Ensure pod work aligns to Studio priorities, enterprise strategy, and capacity constraints.
• Test‑and‑learn execution: Translate strategic intent and hypotheses into clear test plans, success metrics, and learning agendas. Partner with Product, Marketing, Digital, Branch, and Analytics teams to execute pilots using live and synthetic data. Monitor results, surface insights, and recommend adjustments, scaling, or discontinuation.
• Performance & outcome management: Own performance tracking for pod initiatives across client engagement, multi‑service adoption, satisfaction, and retention. Ensure financial assumptions are understood, tracked, and refined in partnership with Finance and Strategy. Clearly articulate outcomes, risks, and implications to Studio and business leadership.
• Cross‑functional coordination & handoffs: Coordinate across Lines of Business and partners to ensure feasibility, alignment, and readiness for scale. Prepare initiatives for transition into scalable operating models, working closely with Growth Studio and business owners. Reduce friction by clarifying roles, dependencies, and decision points across teams.

 

Outcomes This Leader Is Accountable For:

• Successful delivery of pod initiatives aligned to Studio priorities 
• Clear, evidence‑based scale / stop / iterate recommendations 
• Measurable improvement in client outcomes for owned segments or lifecycle stages 
• Faster learning cycles and reduced rework through disciplined execution

 

Preferred Qualifications/Experience:

• Experience leading cross‑functional initiatives in strategy, product, growth, or transformation roles
• Strong execution and delivery skills, with comfort operating in ambiguity
• Solid analytical and financial acumen, including performance measurement and tradeoff assessment
• Proven ability to influence without direct authority across complex organizations
• Experience in financial services or a similarly regulated industry preferred

 

Hybrid/flexible schedule:

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $149,515.00 - $175,900.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.