Senior Principal Service Assurance Advisor

Pegasystems is seeking a Lead Pega Cloud Delivery Specialist (LCDS) to play a key hands‑on leadership role within the Cloud Acceleration Group (CAG). This is a senior, client‑facing position responsible for leading complex cloud implementations, supporting successful client outcomes on Pega Cloud, and contributing to the continuous improvement of Pega’s cloud delivery practices. 

As a Lead, you will act as a trusted technical partner to clients, a go‑to escalation point within delivery teams, and a strong collaborator with Consulting, Cloud Advisory, and Client Success. This role is delivery‑focused and impact‑driven, balancing process-oriented execution excellence with thoughtful guidance and mentoring. 

This role is fully remote for US‑based candidates. Please note we unfortunately cannot offer sponsorship, transfer visas, or work on STEM OPT/CPT EAD at this time. 

Client Transformation & Technical Leadership

• Lead complex client transformations, including legacy modernization and on‑prem‑to‑cloud migrations.


• Serve as a key escalation point for multi‑domain technical issues within cloud delivery engagements.


• Ensure environment readiness across development, test, and production.


• Identify and manage delivery risks, escalating as needed and driving mitigation plans. 

Delivery Execution & Collaboration

• Partner with client and internal stakeholders to align on scope, priorities, and success criteria.


• Execute delivery plans while balancing immediate client needs with long‑term platform health.


• Collaborate closely with cross‑functional teams to ensure smooth delivery and issue resolution. 

Issue Resolution & Operational Excellence

• Drive resolution of high‑severity issues by coordinating with engineering, product, support, and cloud operations teams.


• Ensure timely diagnosis, recovery, and clear communication during incidents.


• Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements. 

Process, Quality & Continuous Improvement

• Apply established best practices, patterns, and standards for cloud delivery engagements.


• Contribute to improvements in delivery processes, tooling, and engagement models.


• Capture client feedback and share insights with Product and Engineering.


• Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency. 

Required Experience & Qualifications

• Bachelor’s degree in Computer Science or equivalent practical experience.


• 8+ years of relevant industry experience, including experience in cloud delivery, technical consulting, or implementation roles.


• Strong Pega platform knowledge; CSSA required, CLSA preferred.


• Demonstrated experience delivering complex client engagements.


• Comfort working directly with client technical leaders and project stakeholders. 

Core Capabilities

• Strong problem‑solving skills and ability to operate under pressure.


• Clear written and verbal communication skills.


• Effective collaboration, facilitation, and stakeholder management abilities.


• Ability to quickly learn and apply new cloud capabilities and technologies.


• High standards for quality, accountability, and client experience. 

Preferred Technical Expertise

• Cloud platforms: AWS, Azure, PCF, GCP.


• Application servers: WebSphere, WebLogic, Tomcat, JBoss.


• Databases: Oracle, Postgres, MSSQL, DB2/UDB.


• Languages & technologies: Java/J2EE, JavaScript, SQL, CSS/HTML.


• Integration: SOAP, MQ, JMS.