Senior Principal Service Assurance Advisor

Meet Our Team:

Pegasystems is seeking a Lead Cloud Delivery Specialist (LCDS) to play a key hands‑ on leadership role within the Cloud Acceleration Group (CAG). This is a senior, client ‑ facing position responsible for leading complex cloud implementations, supporting successful client outcomes on Pega Cloud, and contributing to the continuous improvement of Pega’s cloud delivery practices.

As a Lead, you will act as a trusted technical partner to clients, a go ‑ to escalation point within delivery teams, and a strong collaborator with Consulting, Cloud Advisory, and Client Success. This role is delivery ‑ focused and impact ‑ driven, balancing process-oriented excellence with thoughtful guidance and mentoring.

This role is fully remote for US ‑ based candidates. Please note we unfortunately cannot offer sponsorship, transfer visas, or work on STEM OPT/CPT EAD at this time; US Citizenship or US Permanent Residence needed for occasional work with FedRamp and Gov Cloud

Picture Yourself at Pega:

In this role, you work closely with clients and internal teams to deliver reliable, high ‑ quality cloud transformations. You’ll lead complex migrations and upgrades, help resolve challenging technical issues, and ensure environments are stable, secure, and production ‑ ready. As a Lead, you focus on strong execution while contributing to delivery best practices and supporting the growth of other Cloud Delivery Specialists.

What You'll Do at Pega:

Client Transformation & Technical Leadership

• Lead complex client transformations, including legacy modernization and on ‑ prem ‑ to ‑ cloud migrations.


• Serve as a key escalation point for multi ‑ domain technical issues within cloud delivery engagements.


• Ensure environment readiness across development, test, and production.


• Identify and manage delivery risks, escalating as needed and driving mitigation plans.

Delivery Execution & Collaboration

• Partner with client and internal stakeholders to align on scope, priorities, and success criteria.


• Execute delivery plans while balancing immediate client needs with long ‑ term platform health.


• Collaborate closely with cross ‑ functional teams to ensure smooth delivery and issue resolution.

Issue Resolution & Operational Excellence

• Drive resolution of high ‑ severity issues by coordinating with engineering, product, support, and cloud operations teams.


• Ensure timely diagnosis, recovery, and clear communication during incidents.


• Use monitoring and diagnostic tools (e.g., PDC) to identify recurring issues and support reliability improvements.

Process, Quality & Continuous Improvement

• Apply established best practices, patterns, and standards for cloud delivery engagements.


• Contribute to improvements in delivery processes, tooling, and engagement models.


• Capture client feedback and share insights with Product and Engineering.


• Mentor and support Cloud Delivery Specialists, helping build technical depth and delivery consistency.

Who You Are:

You are an experienced cloud delivery professional with strong technical skills and a client ‑ centric mindset. You communicate clearly, operate effectively in complex environments, and take ownership of outcomes. You bring sound judgment, collaborative instincts, and a commitment to quality delivery and client success.

What You've Accomplished:

Required Experience and Qualifications:

• Bachelor’s degree in Computer Science or equivalent practical experience.


• 8+ years of relevant industry experience, including experience in cloud delivery, technical consulting, or implementation roles.


• Strong Pega platform knowledge is a huge plus with ideally a CLSA, or a CSSA


• Demonstrated experience delivering complex client engagements.


• Comfort working directly with client technical leaders and project stakeholders.

Core Capabilities:

• Strong problem ‑ solving skills and ability to operate under pressure.


• Clear written and verbal communication skills.


• Effective collaboration, facilitation, and stakeholder management abilities.


• Ability to quickly learn and apply new cloud capabilities and technologies.


• High standards for quality, accountability, and client experience.

Preferred Technical Expertise

• Cloud platforms: AWS, Azure, PCF, GCP.


• Application servers: WebSphere, WebLogic, Tomcat, JBoss.


• Databases: Oracle, Postgres, MSSQL, DB2/UDB.


• Languages & technologies: Java/J2EE, JavaScript, SQL, CSS/HTML.


• Integration: SOAP, MQ, JMS.

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products


• Continuous learning and development opportunities 


• An innovative, inclusive, agile, flexible, and fun work environment


• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company #LI-KH2

Additional Information

Base salary range for this role is 122,900 - 187,200 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus/commission, and other pay components for this role at the relevant recruitment stage.