Senior/ Principal User Experience Researcher

Job Description:

The Role
As a member of the User Experience Research Team, you will contribute to Fidelity s future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas! You will dig into complex, ambiguous, human-centered problems. You will be charged with designing and conducting customer research, identifying the problem from the user s point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.
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The Skills and Expertise You Bring
Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
Business expertise: ability to understand business drivers and provide research consultation
Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
Synthesis expertise\u2014ability to get to the \u201Cso what\u201D; surfacing fresh insights and opportunity areas from research
Ability to challenge traditional assumptions about UX Design and Research seeking out, inventing, testing and sharing new directions and technologies
Entrepreneurial and curious mindset, strong communication and interpersonal skills
Ability to teach others about User Experience Research
Ability to drive research programs with proven leadership skills
7-10 years of proven experience conducting/leading Design Research/ User Experience Research efforts
Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
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The Team
Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help us bring new and improved experiences to our current and prospective customers. You will report to a UX Research Director.

Certifications:

Company Overview
Fidelity Investments is a privately held company with a mission

to strengthen the financial well-being of our clients.

We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a

Glassdoor Employees Choice Award

, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model

blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry . Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation,

detailed in this document

, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to

Find Your Fidelity

at

fidelitycareers.com

.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to

[email protected]

, or by calling

800-835-5099 , prompt 2, option 3.

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