Senior Process Continuous Improvement Lead

Location: This position can be located at any Seacoast office within Florida.

Job Summary:

The Continuous Improvement Lead will lead initiatives in Operations and will be responsible for executing and supporting projects to drive successful outcomes of Continuous Improvement initiatives directly contributing to the enhancement of operational efficiencies in line with our organizational objectives. 

The Continuous Improvement Lead will analyze processes and workflows across Operations and make suggestions on how to improve them, provide documentation on the current and the recommended solutions (process maps, workflows, procedures, etc.), implement the changes, and sustain the improvements while continuously assessing the results.

The Continuous Improvement Lead will also be responsible for creating and defining the direction, structure, and KPIs / Metrics for the Continuous Improvement initiatives ensuring all initiatives are on track and all key risks are identified and mitigated. They will also be responsible for the Monthly Deposit Operations Reporting and the creation and building of advanced Charts, Pivot Tables, and Dashboard and will also lead small to medium projects and / or phases of larger projects.

Essential Job Functions:

• Clearly defines program objectives and scope in terms of opportunities for improvement.


• Provides ongoing continuous improvement support for Operations.


• Become trusted advisor for the leaders of Operations.


• Lead, manage, and facilitate cross functional line of business meetings to get desired outcomes,


• Evaluates and prioritizes potential improvements based on gains, required level of effort, impact, and feasibility.


• Works with Line of Business leaders, Management, and Teammates to identify and document business needs and objectives, current operational procedures, and issues.


• Translate business needs and objectives into a variety of documents including process flow diagrams, requirement documents, scope diagram, mapping documents, and other documents as directed.


• Conducts detailed analysis of the existing challenges with the recommended solution(s). including mapping out the current state and future desired state solution(s).


• Regularly monitors the implementation of solutions to achieve objectives and expected benefits.


• Effectively manages and maintains the Continuous Improvement initiatives list.


• Provides ongoing detailed reporting and ad hoc reporting on the Continuous Improvement initiatives list.


• Works with Project/Program manager assigned to on large bank projects, executing on project tasks – including M&A activities.


• Stays up to date on industry changes and creates an open environment that fosters idea generation and innovation.


• Responsible for the timely and accurate completion of initiatives affecting the Operations division.


• Participates in company-wide committees to help influence strategic decisions.


• Assists with other areas of Operations as needed.


• Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations, laws and bank policies.


• Ensure adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.


• Adhere to Seacoast Bank’s Code of Conduct.

Qualifications:

1. Bachelor’s degree or equivalent required.


2. 7 -10 years financial services experience required.

1. Knowledge of Six Sigma Green Belt Methodologies and / or Process Improvement Frameworks


2. Advanced Microsoft Excel skills including VLOOKUPs, Pivot Tables, Macros, Advanced Charts / Dashboards


3. Working knowledge of Microsoft Visio for Process Mapping


4. Excellent oral and written communication skills


5. Excellent interpersonal skills


6. Must have ability to complete self-guided discovery to effectively define problem statements.


7. Proven ability to lead small to medium projects, and exerting influence with no direct reporting relationships.


8. Ability to work independently.


9. Ability to analyze each process within the department to determine its value (risk/reward) and to identify improved efficiencies.


10. Must be proficient in PC functions including MS Word, Excel, PowerPoint, Outlook and all bank related systems with the ability to learn other computer systems/programs quickly.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position.  They are not intended to be an exhaustive list of responsibilities, duties, and skills.  Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry.  It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.  This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities. 

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