Senior Product Associate- CDFO

Company : Jpmorgan Chase

Job Description - Senior Product Associate- CDFO

Description

Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Senior Product Associate- Claim, Disputes & Fraud Operations, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
Considers and plans for upstream and downstream implications of new product features on the overall product experience
Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
Writes the requirements, epics, and user stories to support product development
Navigates and delivers results by building alignment across multiple teams, managing competing priorities, and driving product initiatives through matrixed environments
Leverages data analysis tools and techniques to interpret product performance metrics, identify trends, and translate insights into actionable product decisions that drive measurable business outcomes
Manages relationships with a broad set of stakeholders across business, technology, and operations, ensuring clear communication, expectation setting, and buy-in

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise in product management or a relevant domain area
Proficient knowledge of the product development life cycle
Experience in product life cycle activities including discovery and requirements definition
Developing knowledge of data analytics and data literacy
Demonstrated ability to operate effectively within complex organizations
Developing stakeholder management skills

Preferred qualifications, capabilities, and skills

Experience in claim, disputes, or fraud space

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Senior Product Associate- CDFO

Job Description - Senior Product Associate- CDFO

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