Senior Product Associate, Digital Channels, Chase Travel

Join a team where you can shape customer-first travel experiences and see your work shipped at scale. You’ll partner across design, engineering, and business teams to deliver meaningful improvements from discovery through launch.

As a Senior Product Associate in Chase Travel, you’ll drive product strategy and execution for a defined area of the digital travel experience, using data, research, and customer feedback to build new capabilities and continuously improve existing journeys.

Job responsibilities

• Owns and delivers the product roadmap for a defined focus area across web and mobile experiences
• Defines product strategy and priorities using business goals, customer research, and analytics
• Gathers, document, and clarify requirements across internal teams and external partners to align on outcomes and milestones
• Partners with cross-functional teams including design, technology, analytics, risk, legal, compliance, operations, servicing, and marketing to deliver product enhancements
• Leads product reviews and strategy discussions with leaders, using performance insights to evolve roadmap decisions
• Writes epics, user stories, and acceptance criteria to enable effective delivery
• Runs experiments and iterate based on measurable results and customer insights
• Maintains strong understanding of user journeys and experience insights to inform backlog refinement and future enhancements

Required qualifications, capabilities, and skills

• Bachelor’s degree is required. 
• 3 years of experience in product management, product ownership, or digital product delivery.
• Experience with product lifecycle activities including discovery, requirements definition, backlog refinement, and prioritization.
• Experience writing clear user stories, acceptance criteria, and requirements documentation.
• Strong quantitative skills and comfort using data to make product decisions
• Ability to manage multiple priorities with attention to detail and strong follow-through
• Comfort navigating ambiguity and driving progress through change

Preferred qualifications, capabilities, and skills

• Experience building or managing products in the travel industry
• Experience working in Agile delivery environments
• Familiarity with experimentation practices (for example, A/B testing) and learning loops
• Proficiency with Jira and Confluence