Senior Product Complaint Manager

Your responsibilities will include: Collaborate with divisional partners and enable PMQA to be an optimally effective partner in achieving goals and delivering products of the highest quality. Work closely with and collaborate with Post Market QA peers/leaders to ensure BSC-wide consistency, compliance and efficiency through shared best practices and thoughtful harmonization Provide oversight to work done offsite and by 3rd party vendors to ensure adherence to standards. Provide education on complaint reporting requirements to worldwide BSC employees Develop and implement department tools and methodologies pertaining to the product complaint management process to ensure compliance and to drive continuous improvement. Develop and maintain Post Market Compliance programs, policies, and processes. Develop and facilitate training and training support for the Post Market Surveillance organization. Apply sound, systematic problem-solving methodologies in identifying, prioritizing, communicating, and resolving quality issues. Support development and execution of streamlined business systems which effectively identify and resolve quality issues. Provide solutions to a variety of technical and systematic problems of moderate to major scope and complexity. Minimum of a Bachelor's Degree Minimum of 10 years of related experience (complaint management, post market surveillance, quality systems) Minimum of 3 years of management experience Medical device experience required Travel requirements of 10% Proven leadership capabilities with a passion for developing others Strong communication and problem-solving skills High sense of urgency and commitment to execution Ability to make consequential decisions in a high-pressure environment, whilst bringing along stakeholders Demonstrated high degree of integrity, professionalism, and the ability to establish credibility internally and externally Promotes a high-performance, diverse and inclusive culture within a quality focused environment Demonstrated commitment to advancing BSC people leadership commitment through focus on coaching, listening, and developing team members