Senior Product Definition Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. \n\nOur people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow \u2013 all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. \n\n# Senior Product Definition Engineer \u2013 Onshape\n\nReports to: Product Definition Engineer \u2013 Support Manager\n\nLocation: Remote (Must be in Mountain or Pacific time zones) \n \nAbout the Role\n\nOnshape was built from scratch for the way today\u2019s engineers, designers, and manufacturers really work, giving them secure and simultaneous access to a single master version of their CAD data, accessible using any web browser, phone, or tablet.\n\nThe Product definition and UX team at Onshape is responsible for handling customer technical issues, fielding improvement requests, and answering questions about the product. As an integral part of the User Experience team, the Product Definition Engineer works alongside designers, developers, and the other customer-facing teams to solve users\u2019 problems and suggest solutions to overcome design challenges both internally and externally.\n\nPreferred Skills \n\n * Develop a deep knowledge of Onshape\u2019s capabilities and stay up to date with constantly expanding feature-set.\n * Provide technical assistance and expertise to users and report insights back to departments within Onshape.\n * Provide high velocity email-based transactional support directly to Onshape commercial users.\n * Treat support as a feedback mechanism to product development for how users use Onshape.\n * Answer questions and provide appropriate resources to self-learning and educational content.\n * Triage requests for new functionality and write specifications for new features.\n * Reproduce and document software bugs and report them to development.\n * Be an ambassador to the Onshape community on the Forum.\n\n\n\nMust Have Requirements\n\n * Bachelor\u2019s degree in Engineering\n * 2+ Years of CAD experience\n * 4+ Years of Mechanical engineering / Design experience\n * Must be in Pacific or Mountain time zones\n\n\n\n \n\n\nPTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $87,000 - 115,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate\u0027s skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. \n\nFor more information about PTC\u2019s comprehensive benefits, please visit our Careers Page. \n\nPTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. \n\nAt PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.\n\nPTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC\u0027s Talent Acquisition team at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.\n\nLife at PTC is about more than working with today\u2019s most cutting-edge technologies to transform the physical world. It\u2019s about showing up as you are and working alongside some of today\u2019s most talented industry leaders to transform the world around you. \n\nIf you share our passion for problem-solving through innovation, you\u2019ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?\n\nWe respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here.\"\n