Senior Product Implementation & Support Specialist (Flex Home/Office)

You will be accountable for the implementation and support of assigned products, inclusive of implementation and launch of new products, defect management and prioritization, and system support and quality control. Support the overall product management strategy and product development lifecycle Partners with other business units on new product implementation. Provide supports to leadership and partner development teams regarding establishing and managing partner relationships.
You will report to Senior Manager, Product Implementation & Support. Position Compensation Range:
$76,000.00 - $125,000.00 Pay Rate Type:
Salary

Compensation may vary based on the job level and your geographic work location.
Primary Accountabilities
You will implement and support assigned products and associated system releases, including defect prioritization and management. Work with technology partners on system solutions and requirements, including proposal options and costs.
Support the creation of specific underwriting strategies and policies based on external industry and economic trends, and internal capabilities.
Support the establishment of underwriting referral rules and processes.
Maintain business rules and requirements and documentation.
Contribute to product & pricing planning processes regarding system impacts. Establish and maintain process for underwriting risk reviews.
Support the communications, education and launch efforts for assigned products.
Collaborate with Product Managers on the development of detailed operational data, metrics, and reporting requirements. Provide product intent (contract and underwriting) for consumer complaints and DOI inquiries.
Collaborate with Corporate Compliance for Department of Insurance market conduct examinations and inquiries.
Maintain vendor and vendor management strategy.
May be involved in product conversion/migration or Telematics projects.
Specialized Knowledge and Skills Requirements
Demonstrated experience providing customer-driven solutions, support or service.
Extensive knowledge and understanding of Property and Casualty Insurance product design and underwriting concepts.
Solid knowledge and understanding of market research and marketplace trends in insurance coverage.
Solid knowledge and understanding of project management methodologies, practices, techniques and tools.
Experience in Jira, Confluence Agile and Target Process.
Experience managing projects.
Licenses
Not applicable.
Travel Requirements
Up to 25%.
Physical Requirements
Work that primarily involves sitting/standing.
Working Conditions
Not applicable.
In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783 or Boston, MA 02110.

Internals are encouraged to apply regardless of location.

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We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply!
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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