Senior Product Manager (CTG)

Job Responsibilities

Product Strategy and Customer Advocacy

• Lead cross-functional teams to define, prioritize, and deliver product features and enhancements aligned with business objectives, user needs, and technical constraints


• Apply user research, usability findings, analytics, and stakeholder input to inform product decisions


• Act as a strong advocate for end users, ensuring their needs are clearly understood and reflected in product requirements


• Work with Business Analysts (BAs) to translate product vision and feature ideas into clear, actionable requirements, including user stories, acceptance criteria, and definitions of done


• Manage prioritization within an evolving roadmap, balancing near-term delivery with long-term strategy

Agile Delivery and Cross-Functional Leadership

• Partner closely with the Product Owner to support backlog refinement and prioritization


• Work day-to-day with Agile teams (Engineering, UX, QA) to develop, iterate, and refine product capabilities


• Actively participate in Agile ceremonies, including sprint planning, standups, reviews, and retrospectives


• Monitor delivered functionality and quality, proactively identifying issues and driving resolution


• Ensure alignment across internal teams and external stakeholders through clear communication and expectation management

Roadmapping, Planning, and Risk Management

• Establish and maintain product roadmaps, timelines, and release plans aligned with stakeholder needs and program goals


• Continuously assess risks related to scope, dependencies, technical feasibility, and resourcing


• Work with leadership to identify and remove delivery barriers, including technical or process challenges


• Coordinate across UX, Engineering, and Business teams to ensure appropriate staffing and sequencing of work

Metrics, Outcomes, and Continuous Improvement

• Define and track success metrics, Key Performance Indicators (KPIs), and outcomes to measure product effectiveness and user impact


• Use data and feedback to guide continuous product improvement


• Ensure delivered solutions align with target architecture, technology strategy, and long-term maintainability


• Promote a culture of continuous improvement, learning, and quality

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent experience)


• 10+ years of experience supporting technical software or web-based product development


• 6+ years of experience as a Product Manager or Product Owner for digital products


• Experience launching multiple products or major features, including ongoing optimization and improvement


• Experience working on large, cross-functional initiatives in complex, policy- or data-driven environments


• Proven experience using user research, customer feedback, and performance data to guide product decisions


• Experience working with distributed or remote teams is a plus

Required skills and experience

• Strong understanding of human-centered design and its integration with Agile delivery


• Solid working knowledge of software development lifecycles and Agile methodologies


• Demonstrated thought leadership in modernizing digital products or platforms


• Excellent problem-solving, communication, and consensus-building skills


• Ability to synthesize and reconcile competing priorities and stakeholder perspectives


• Proficiency with Jira and Confluence


• Excellent communication and collaboration skills


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  Clearance and Location Requirements

  
  
  
  
  • Must be able to obtain and maintain a Public Trust clearance
  
  
  • Must reside in and be authorized to work in the United States; candidates in the DMV area preferred
  
  
  • All work must be performed within the United States