Senior Product Manager, Risk & Fraud

About the Role:
We are looking for a Product Manager or Sr. Product Manager to join our Product team and work on exploring, shaping, and building the future of business banking. You will be responsible for building out Novo’s risk and fraud systems that balance increased customer friction against the seamless movement of money.

You will work with engineering, design, operations, risk, data science, compliance, and other teams to achieve the business's strategies and objectives. At Novo, we believe in product discovery and definition as much as we do development and delivery. Come learn about the modern small business entrepreneur and how you can help support 99.7% of all businesses in the U.S.A.

What you'll be doing:
You will help them shape the strategies and help deliver an AI-first customer experience to Novo’s small business owners. You will achieve this through:

Responsible for optimizing the north star metric of $ Losses / $ Gross Transaction Volume, balancing increased customer friction against seamless money movement

Lead the creation and enhancement of risk and fraud management tools, identifying needs for new products or improvements based on market trends, technological advancements, and regulatory requirements

Analyze risk factors associated with the company’s financial products or services, understanding potential vulnerabilities and developing strategies to mitigate these risks

Implement and maintain systems that detect and prevent fraudulent activities, utilizing advanced analytics, machine learning models, and real-time monitoring systems

Engage with customers to understand their needs and behaviors, using insights to design effective risk and fraud management solutions. This includes gathering direct feedback and analyzing customer data

Conduct ongoing monitoring of the effectiveness of risk and fraud management systems and report on their performance to senior management and stakeholders

Partner with the Risk Operations team to design new automation that enhances the effectiveness and connectivity of our Risk Ops tooling

Partner closely with data scientists, engineers, and designers to lead a cross-functional roadmap spanning investments in modeling, customer experiences, and scalable infrastructure

Own OKRs and build a roadmap for the risk and fraud product area based on the needs of our risk team and our ambitions for scale and speed to market

Operate cross-functionally and build strong partnerships within Novo and with external vendors to deliver excellent products and services

Manage risk horizontally across every product line, from ideation to planning, execution, and launch, throughout the entire customer lifecycle

Creatively testing assumptions and ideas using surveys, internal working sessions, prototypes, and data to build or remove confidence in solutions related to risk quickly

Working with fraud and risk functional areas to prioritize solutions and working with design and engineering resources to deliver them from start to finish

Collaborating extensively with stakeholders (data science and risk) on opportunities and solutions to drive a data-driven approach to protect against fraud

Requirements for the Role:

8+ years of experience of overall experience in the technology industry

4+ years of experience in fraud & risk financial services space

2+ years of experience in product management

1+ years of experience in heavy data-focused work

Experience with risk and fraud teams applying data science to solve fraud problems.

Experience with small business financing or other financial products

Proven track record delivering products with demonstrable contribution to business outcomes

Comfortable in an ambiguous matrixed organization

Things You're Good At:

Analytical skills: You have a data-driven learning style and use quantitative information to make product decisions

Technical mindset: You understand modern technologies and architectural patterns and how they can drive platform performance

Collaborative approach: You deliver results with cross-functional teams, and partner with and empower team members appropriately

Customer-centric: Experience shaping platform direction and execution based on developer and customer needs

Strategic: Experience developing and driving key strategies that shaped an organization

Nice to Have, But Not Required:

High-growth tech start-up experience in a rapidly scaling organization

Previous experience working with customer operations and support team

Strong data science background

About our Stack:

Jira

Confluence

Sprig

Heap

Business Intelligence Platforms (SQL/PSQL a plus)

Figma

Figjam

Fraud Technology Providers

Benefits

Competitive salary and meaningful equity

Unlimited PTO

Health, vision, and dental insurance

Monthly wellness stipend

401k

Novo values diversity as a core tenant of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Salary Range (NYC): $154,000 - 170,000 annualized salary. This range is not inclusive of discretionary bonus or equity package, offers to be determined based on experience, education and skill set. The range for this same position may be lower or higher in markets outside of New York City.

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