Senior Product Manager, Wallets (Amex Digital Labs)

About American Express Digital Labs

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.

As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. 

Role overview

Amex Digital Labs is seeking a Senior Product Manager to join our digital wallets product team. This Senior Manager will lead the product strategy for digital wallet experiences, defining new features, shaping the customer journey, and driving innovation in digital payments for users around the world. They will serve as the primary product representative with internal stakeholders and key external strategic partners, acting as the main point of contact for any cross-functional or partner product teams. 

• Collaborate with engineering, business development, internal teams, and external partners to design, develop, and launch new wallet integrations and tokenization opportunities.
• Define requirements for issuer participation in new partner integrations, partnering closely with the network organization to enable best-in-class payment experiences.
• Establish and align leaders to a prioritization framework for competing partner integrations and usecases.
• Define and manage development and release timelines, navigate complex dependencies, and clearly communicate impacts and updates to stakeholders.
• Interpret and apply legal and regulatory requirements to create compliant, customer-centric solutions; support audit processes and respond to regulatory inquiries as needed
• Monitor market trends, competitive landscape, and industry shifts in payments and banking to inform continuous product evolution.
• Leverage customer feedback, industry insights, and data analytics to continuously optimize the product and refine backlog priorities.

• 5+ years of experience in digital product management, with a track record of delivering high-impact solutions
• Experienced in collaborating closely with engineering; able to bridge business goals with technical implementation and speak fluently across disciplines
• Detail-oriented and analytical; adept at framing key questions, interpreting data, and making informed product decisions
• Intellectually curious with a systems-thinking mindset; able to connect dots across functions and uncover innovation opportunities within complex environments
• Strong customer empathy and a passion for building exceptional products and services; skilled at clearly articulating user needs and product functionality

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.