Senior Product Specialist (SaaS Implementation and Onboarding)

About the Role

We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. 

Key Responsibilities

• Customer Onboarding & Enablement




• Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products.


• Conduct customer-focused sessions, demos, and recommend best practices.


• Build strong relationships with customer stakeholders across technical, business, and executive teams.


• Gather customer feedback and translate insights into actionable recommendations for internal teams.


• Ensure high customer satisfaction and contribute to renewal and expansion opportunities.




• Driving Adoption & Value Realization




• Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows.


• Monitor product usage and proactively identify opportunities to increase adoption.


• Collaborate with customers to define success metrics and demonstrate ROI.




• Cross-Functional Collaboration




• Partner with Product, Engineering, and Support teams to escalate and resolve customer issues.


• Share customer insights to influence product roadmap and strategy.


• Collaborate with Sales and Customer Success teams to drive long-term account growth.




• Reporting & Insights




• Track and analyze customer health, adoption, and engagement metrics.


• Provide regular reports and business reviews to both customers and internal stakeholders.

What We’re Looking For

• 3–6 years of hands-on experience in SaaS, preferably in a Product Specialist, or Solutions Architect, Business Consultant role.


• Strong understanding of customer onboarding, engagement, and adoption frameworks.


• Demonstrated experience in stakeholder management across diverse customer and internal groups.


• Proficiency in analyzing product usage data and presenting actionable insights.


• Prior hands-on exposure to AI or data-driven products is required.


• Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.


• Ability to manage and work across multiple projects. Experience working with remote teams across different time zones


• Strong ability to demo/train and deliver excellent customer presentations.


• Strong logical, analytical and problem-solving skills


• Open to travel on short notice to customer locations when required


• Good understanding of MS Office, JIRA, confluence applications and PS tools


• Ability to learn new skills and operate in a fast-paced and changing environment.