Senior Program Manager

Position:              Senior Program Manager
Reports to:          General Manager
Status:                  Exempt Full-Time
Compensation:   $80,000 annually
Location:              In-office, this is NOT a remote job. 

Job Summary:  The Senior Program Manager's job is primarily a high level customer service function that entails introducing represented products and services to established clients, in close conjunction with an outside sales representative and the General Manager. Customer interfacing includes requests for quotations, lead times, order placement, expediting, or changes, the building of quotations, writing orders and communicating pertinent information proactively back to customers. Additionally, a Program Manager handles the project execution actions and overall coordination of these service activities between the manufacturer and outside sales.

Responsibilities:

1. Outbound and inbound account management.
2. Participate fully in new product introduction activates including Customer and APT Operations, Engineering & Quality reviews.
3. Participate in negotiations of price and delivery to customer, with input from GM.
4. Maintaining and expanding the database of prospects of the organization.
5. Identify decision makers amongst the targeted leads in order to initiate sales process.
6. Participate fully in product training sessions, meetings, skills training and professional development classes.
7. Handling cancellations or changes in sales order and communicating the changes with the related departments.
8. Emphasizing service or product features and benefits, discussing credit terms, quoting prices, and preparing sales order reports or forms.

Skills:

1. Ability to work in fast-paced, self-directed environment.
2. Ability to balance several accounts at any given time.
3. Exceptional verbal and written communication skills.
4. Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook.
5. Excellent telephone sales personality skills.
6. Strong organization and presentation skills.
7. Excellent time management skills.
8. Highly energetic and self-starter.
9. Decision-making, problem resolution and creative thinking skills.
10. Able to multi-task the activities with shifting priorities.

Education and Qualifications:

1. Bachelor’s degree in Business Management or equivalent education and work experience.
2. Minimum (7) seven years experience in Inside Sales/Customer Service/ Program Management in the printed circuit board manufacturing industry.