Senior Programs Coordinator

POSITION SUMMARY 

The primary objective of this position is to coordinate programs and services to the older adult population Feeding South Florida serves and looks to serve, which includes the implementation and execution in the Commodity Supplement Food Program (CFSP) in Miami-Dade and Broward Counties as well as the expansion of senior food distribution programs throughout FSF’s quad-county service area. The position involves outreach and grant coordination associated with senior programs. This position advocates for older adults throughout Feeding South Florida’s (FSF) service area, serving as the liaison between community partners, FSF, and seniors. As part of the Partner Services Department, this position helps identify partnership opportunities for senior programs throughout the service area and our Partner Agency (PA) network.  

SALARY: $42,000.00 - $50,000.00

POSITION RESPONSIBILITIES 

• Manage the Commodity Supplemental Food Program (CSFP) in Miami-Dade and Broward Counties including monthly and quarterly reports as requested by the Florida Department of Agriculture.  

• Assist with the creation and roll-out of additional senior programs.  

• Ensure CSFP compliance with the Florida Department of Agriculture and USDA for both Feeding South Florida and Partner Agencies. 

• Attending all senior-related training and meetings to acquire an overall understanding of older adults’ challenges and needs. 

• Assist the Operations and Allocation departments with the internal coordination of meal box production, ensuring boxes are properly packed and shipped in a timely manner to the appropriate locations.  

• Provide regular, timely, thorough, and accurate reports including spreadsheets, presentations, and narratives, as needed by external and internal parties. This includes preparing for all audits, grant requirements, and internal dashboard information.    

• Maintain all qualifying paperwork for clients and partner sites.  

• Serve as an expert on local, state, federal, and other policies affecting older adults. This includes knowledge of current and proposed legislation impacting this at-risk population.  

• Conduct outreach initiatives to engage new partners, while coordinating with the Agency Relations Department to identify PAs interested in, and capable of serving older adults.  

• Provide excellent customer service and communication to partner sites and clients, including a timely response to phone calls and e-mails.  

• Serve as liaison between partner sites, government entities, and anyone involved with the implementation of CFSP and senior food distribution programs.   

• Conduct training of new sites, visit existing sites as necessary and ensure partner compliance with all FSF and other policies and procedures.  

• Regularly survey older adults and sites to assess product and program satisfaction and efficacy. This includes the collection and analysis of survey results.  

• Assist as needed with the Home Delivery Program. This includes assisting with phone calls for client intake, screening, updates in CRM, spreadsheets, reporting, general communication, and other required responsibilities.  

• Complete all online modules and final exam for 701B Comprehensive Assessment Training from the Florida Department of Elder Affairs (DOEA). 

• Schedule and conduct assessments via home visits with senior citizens.  

• Track all client information electronically via FSF’s software Oasis Insight and DOEA’s system  

• Client Information and Registration Tracking System (eCIRTS).   

• Maintain certification and training as required. 

• Assist leadership as necessary.  

POSITION QUALIFICATIONS 

• Bachelor’s degree in social services or similar field of education.  

• Minimum two years’ programs experience working with vulnerable populations (seniors) 

• Ability to take initiative and see projects through from start to finish. 

• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns. 

• Strong communication skills, both written and verbal, with comfort and the ability to speak publicly. 

• Ability to ensure policies and guidelines are met in a timely manner. 

• Ability to manage time efficiently and to work independently with minimum supervision. 

• Ability to work cooperatively with other team members, volunteers, and site personnel. 

• Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.  

• Attention to detail, accuracy, and deadlines. 

• Strong moral compass including the ability to exercise good judgment and discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.  

• Strong computer skills with proficiency in Microsoft Office. 

• Strong grammar, spelling, and math skills. 

• Positive attitude, flexibility, and a good sense of humor 

• Must have access to reliable transportation. 

• Possession of a valid driver’s license and clean driving record. 

• Government contract management (preferred). 

• Research and data analysis experience (preferred). 

• Ability to pass a level 2 background check required. 

• Bi-lingual (English/Spanish required). 

PHYSICAL DEMANDS & WORKING CONDITIONS 

• Hours of Operation: Although organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m., this position may work closer to 45-50 hours per week, especially during peak times such as holiday seasons, growing seasons, and disaster response. After-hours business work is required occasionally throughout the year. 

• Environment:  This position works in a typical office setting. There may be extended periods of sitting, standing, and/or bending; listening, talking, and/or visual concentration; writing and/or computer use. Involves activities in both office and warehouse environments with exposure to the climate and South Florida weather. 

• Travel:  Frequent travel between quad-county areas using personal vehicles is required. Occasional same-day, out-of-town travel for meetings, conferences, and special events using personal vehicle and/or public transportation is required. Occasional overnight, out-of-town travel for meetings and conferences using public transportation is required. Mileage reimbursement will be provided. 

• OSHA Standards:  Lifting requirements are 50lbs and when lifting loads heavier than 50lbs, use two or more people to lift the load. The noise level in the work environment is usually moderate to loud. 

ORGANIZATION 
Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade, and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community. 

CORE VALUES 
FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion. 
 
WE PROVIDE 
Full medical, dental, and vision insurance; 401K matching contribution, Paid Time Off (PTO); a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set. 

SALARY: $42,000.00 - $50,000.00

Equal Opportunity Employer/Drug-Free Workplace/ADA Compliant