Senior Programs Manager

POSITION SUMMARY

The primary purpose of this role is to manage and deliver programs serving older adults across Feeding South Florida’s four-county service area. This includes overseeing the Commodity Supplemental Food Program (CSFP) in Miami-Dade and Broward Counties, managing the Senior Home Delivery Program, and expanding senior-focused food distribution initiatives. The position also leads outreach, grant coordination, and grant management for senior programs. As FSF’s liaison to community partners and the older adult population, this role advocates for seniors and identifies partnership opportunities within the Partner Services Department and the Partner Agency network.

SALARY: $65,000 - $79,000 ANNUAL

POSITION RESPONSIBILITIES

• Manage, implement, and execute all Senior Programs, ensuring performance standards are met for the Commodity Supplemental Food Program (CSFP), and Home Delivery Program, among others in Miami-Dade, Broward, and Palm Beach Counties.   

• Manage, develop, and empower senior programs direct reports to ensure programmatic goals and standards are met.

• Supervise, implement, and oversee client tracking and billing/reimbursements for all senior program grants and contracts as needed. Must be comfortable with utilizing multiple CRM online systems.

• Create and roll out additional senior programs, including grocery box programs.

• Ensure program compliance with the Florida Department of Agriculture, USDA, Alliance for Aging, Florida Department of Elder Affairs, and all other funders.

• Work closely with the Finance Department with all program reimbursements, providing all programmatic reporting and documentation as needed by program.

• Collaborate with the Director of Partner Services.

• Attend all senior-related trainings and meetings to acquire an overall understanding of challenges and needs.

• Assist the Operations and Allocation departments with the internal coordination of meal box production, ensuring boxes are properly packed and shipped in a timely manner to the appropriate locations.

• Provide regular, timely, thorough, and accurate reports including spreadsheets, presentations, and narratives, as needed by external and internal parties. This includes preparing for all audits, grant requirements, and internal dashboard information.  

• Maintain all qualifying paperwork for clients and partner sites.

• Serve as an expert on local, state, federal, and other policies affecting seniors. This includes knowledge of current and proposed legislation impacting this at-risk population.

• Engage new partners, while coordinating with the Agency Relations department to identify Partner Agencies interested in, and capable of serving seniors.

• Provide excellent customer service and communication to partner sites and clients, including a timely response to phone calls and e-mails.

• Serve as liaison between partner sites, government entities, and anyone involved with the implementation of CFSP and senior food distribution programs. 

• Conduct training of new sites, visit existing sites as necessary and ensure partner compliance with all FSF and other policies and procedures.

• Regularly survey seniors and sites to assess product and program satisfaction and efficacy. This includes the collection and analysis of survey results.

• Work closely with the Home Delivery Supervisor and Senior Programs Coordinator to ensure well-coordinated program implementation, scheduling, reporting, and service delivery.

• Represent FSF as necessary at events and meetings.

• Assist with all other duties as assigned by management.

POSITION QUALIFICATIONS

• Bachelor’s degree in nutrition, social work, or other relevant discipline.

• Minimum two years’ programs experience working with vulnerable populations (seniors).

• Ability to take initiative and see projects through to completion.

• Sensitivity to diverse populations with the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.

• Strong communication skills, both written and verbal, with comfort and the ability to speak publicly.

• Ability to ensure policies and guidelines are met in a timely manner.

• Ability to manage time efficiently and to work independently with minimum supervision.

• Ability to work cooperatively with other team members, volunteers, and site personnel.

• Ability to work under pressure in a fast-paced environment with multiple deadlines and responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.

• Attention to detail, accuracy, and deadlines.

• Strong moral compass including the ability to exercise good judgment and discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.

• Strong computer skills with proficiency in Microsoft Office.

• Strong grammar, spelling, and math skills.

• Positive attitude, flexibility, and a good sense of humor.

• Must have access to reliable transportation.

• Government contract management (preferred).

• Research and data analysis experience (preferred).

• Bi-lingual (English/Spanish – preferred).

• Ability to pass a level 2 background check (required).

PHYSICAL DEMANDS & WORKING CONDITIONS

• Hours of Operation: Organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m.; this position may work additional hours occasionally throughout the year, especially during peak times such as holiday seasons, and disaster response.

• Environment: This position works in an office setting with varying periods of standing, talking, and/or visual concentration, and use of office equipment.  Must maintain office safety standards. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise in the work environment is usually moderate to loud.

• Travel: This position may have occasional travel for meetings, conferences, or special events which may require the use of a personal vehicle.

• OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

ORGANIZATION
Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade, and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

CORE VALUES
FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion.

WE PROVIDE
Full medical, dental, and vision insurance; 401K matching contribution, Paid Time Off (PTO); a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set.

SALARY: $65,000 - $79,000 ANNUAL

Equal Opportunity Employer/Drug-Free Workplace/ADA Compliant