Senior Project Manager

ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For almost two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do. Our core values are Integrity, Curiosity, and Advocacy for our clients. We are looking for a Senior Project Manager.

Summary

The Senior Project Manager is a member of the Client Delivery team and part of the Client Services organization, which is comprised of the Sales, Client Delivery, and Relationship Management teams. The Senior Project Manager is responsible for converting and implementing new clients onto the ampliFI Loyalty Solutions platform as well as managing new product and solution implementation projects for existing clients.

This individual acts as a collaborator with others in the Client Services organization and other internal stakeholders, and technology partners to ensure all are receiving the necessary information to complete project tasks and provide ongoing client support. Responsible for coordinating project meetings and creating and managing associated project plans while providing a high level of customer service.

Position Essential Functions

* Manage client implementation, migration and program change projects, meeting all required deadlines* Proactive and regular outreach throughout the project phases to client* Client, Product, and Technology Project Management as needed* Product, Sales, Technology, Operations and Relationship Management liaison as necessary* Responsible for the overall client satisfaction of assigned clients* Monitor project delivery to identify areas for improvement and development of actions plans and process documentation* Manage the project plan and ensure client and client's vendors are adhering to the project tasks and timelines as established for each project

Competencies

* Client consultation and relationship management, at all levels of an organization* Project management discipline* Customer service experience* Organizational skills and strict adherence to detail* Effective written and verbal communication and presentation skills* Creative, flexible, and innovative collaborator and individual contributor* Planning and scheduling skills, ability to manage multiple priorities* Problem resolution, critical thinking and strong technical abilities

Preferred Experience

* Loyalty / rewards knowledge* Card payments and / or issuing experience* Financial Services and Payments experience* Jira/Confluence* Salesforce/CRM

Required Education and Experience

* Bachelor's degree or equivalent in relevant work experience* Minimum 3 years project management, preferable within payments* Minimum 3 years relationship management within the financial services industry* Minimum 1 year leading a team or corporate initiative

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

* While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone.* Specific vision abilities required by this job include close vision requirements due to computer work.* Occasional light lifting is required.

Travel

* Occasional out-of-area and overnight travel may be expected and could be up to 25%.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are the better our company will be.
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