Senior Project Manager - Product Implementation

The Senior Project Manager esponsible for the successful execution of larger client-facing, revenue-generating professional service engagements involving the delivery of Deluxe solutions in various stages in their maturity spanning from pre-production-ready to fully deployed.  There are frequently requirements for the modification of these software solutions by extended members of the project team and this individual is responsible for facilitating those activities in line with project execution for the client.  Accordingly, this role is accountable for ensuring the highest quality client delivery with emphasis on meeting project deadlines and goals, while staying within project budgets.   

• Develop, maintain, and execute comprehensive project plan/timeline that sets deadlines and assigns responsibilities for the entire engagement.  Monitors project progress; coordinates project resources and activities for all internal project team resources, vendors or third-party partners, and clients from initiation to completion. Prepares and delivers project status reports for internal and external stakeholders and from operations to top level executives. Manages projects as large as 1,500 - 5,000 hours in scope and up to five concurrent projects with overall portfolio of $1.5 - $2.5 MM in revenue at any given time. 

• Reviews all executed sales order documents (e.g. SOW, Order Agreements, etc.) on assigned projects to understand project scope, deliverables, and resources required to effectively deliver the solution. Participate in transition discussions from Sales to PS to verify understanding and clarify any outstanding questions accurately and efficiently from the start of the project. Lead and contribute to organizational continuous improvement through documented initiatives and lessons learned from projects. 

• Identifies and manages potential risks to the success of the project by assessing their likelihood of occurrence and potential impact and establishing a mitigation plan. Resolves project issues by clarifying the issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Thoughtfully considers the proper level of engagement necessary for the escalation of issues that ensures the most timely and satisfactory resolution of issues. 

• Provides accurate forecasting for project revenue and billable service hours. Ensure optimal resource utilization by managing and updating project and resource schedules. Release resources as soon as practical so they may be maximized against other billable activities. 

Basic Qualifications (BQs) 

Education and Experience:  Bachelor’s degree in business (emphasis in project management) plus 5 years of project management experience; 5 years’ managing projects; 5 year’s serving external clients.  PM Certification is required.