Senior Project Manager-Hospitality Operations

Are you ready to make a meaningful impact? Do you thrive on tackling complex challenges and leveraging your technical expertise to drive results? Do you value working in a supportive and inclusive environment where your professional growth is a top priority? At Group PMX, you’ll have the opportunity to enhance your skills through comprehensive training, education, and in-house mentorship. We also encourage active participation in industry trade, business, and professional associations to keep you at the forefront of your field. 

Senior Project Manager – Premium Hospitality Operations

Location: New York, NY (JFK Airport)
Compensation: $170,000–$180,000 base salary + bonus potential
Schedule: 100% onsite, 5 days per week

Overview

We are seeking a highly experienced Senior Project Manager to lead operations for a best-in-class premium hospitality environment within a major international airport. This is a high-visibility leadership role responsible for delivering exceptional guest experiences, operational excellence, and strategic program execution in a fast-paced, high-touch service setting.

The ideal candidate brings deep expertise in luxury hospitality, VIP services, or premium lounge operations, paired with strong program management and cross-functional leadership capabilities.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations of a high-volume, premium hospitality environment, ensuring seamless service delivery


• Drive execution of operational standards, SOPs, and service excellence initiatives


• Lead and develop onsite management teams, fostering a culture of accountability, performance, and elevated guest experience

Program & Stakeholder Management

• Act as the primary liaison across internal stakeholders, vendors, and partners to ensure alignment on strategic priorities


• Own end-to-end program delivery, including planning, execution, reporting, and continuous improvement


• Translate business goals into actionable operational plans and measurable KPIs

Guest Experience Excellence

• Champion a white-glove, hospitality-first mindset across all touchpoints


• Implement and refine service standards to meet the expectations of premium clientele


• Monitor guest feedback and operational data to identify trends and drive enhancements

Financial & Performance Management

• Manage budgets, forecasts, and cost controls while maintaining high service standards


• Track performance metrics, prepare executive-level reporting, and present insights to senior leadership


• Identify opportunities for operational efficiency and revenue optimization

Vendor & Partnership Oversight

• Collaborate with third-party vendors (food & beverage, facilities, guest services, etc.) to ensure high-quality delivery


• Negotiate and manage vendor performance against SLAs and KPIs


• Drive accountability and continuous improvement across all external partners

Qualifications

• 10+ years of experience in hospitality, aviation, luxury retail, or related high-touch service environments


• Proven leadership in premium lounge operations, luxury hotel management, or VIP client services strongly preferred


• Strong background in project or operations management, including managing complex, multi-stakeholder environments


• Demonstrated success leading large teams in fast-paced, high-visibility settings


• Exceptional communication, stakeholder management, and executive presence


• Data-driven mindset with experience leveraging metrics to drive decisions and outcomes


• Bachelor’s degree required; advanced degree or hospitality certification a plus

One Team. Shared Success.^SM At Group PMX, we are more than just a project, program, and construction management company; we are a community of passionate professionals dedicated to delivering innovative solutions and creating collaborative environments that promote better project performance outcomes for our clients and partners. Our core purpose is to build, align, and coordinate high-performance teams around a "project-first thinking culture." We foster a “one team” environment where every team member, from entry-level to senior management, plays a crucial role in our success.  

With a portfolio of over 1,000 projects for public, private, and nonprofit owners in buildings, infrastructure, and energy markets, we have a proven track record. Our services are tailored to meet our clients where they are, providing the talent, tools, and technology they need to keep moving forward. Whether managing the execution of projects, offering a suite of support services, or advising during critical project phases, we continuously strive for excellence. Our efforts have been widely recognized, and in 2025, ENR New York named us on its list of Top Contractors for the sixth consecutive year.

Group PMX is a certified MBE, DBE, SBE, and LBE firm. 

Group PMX is a proud Equal Opportunity Employer