Senior Property Claims Coordinator

Senior Property Claims Coordinator Objective

To be an effective senior team member of the Claims Division supporting the claims processing needs of the property claims team and other areas within the division as needed. To provide exceptional customer service with accuracy, promptness and professionalism.

Senior Property Claims Coordinator Responsibilities

Review, process, problem solve and make payment on invoices received from adjuster. Pay attention to detail, be accurate, pay on correct exposure and use valid service descriptions.

Aid claim adjuster in generating letters, working inventory sheets, assisting with backend claim processes such as recoverable depreciation and other duties, as requested.

Clarify with adjuster any questions regarding claim set-up, facts, documentation and payment/letter validity to ensure accurate processing before final issuance of the requested document.

Identify and recommend workflow/procedural changes to increase efficiencies and improvements for all stakeholders and customers.

Act as a team member working with third party vendors to identify and implement processing changes.

Have current knowledge of Internal Revenue Service (IRS) reporting requirements.

Maintain up-to-date knowledge of company, Guidewire, Property Claims and Claim Administration procedures.

Senior Property Claims Coordinator Qualifications

Required

High school diploma or equivalent required.

Minimum two to three years’ experience in claim office and/or an office environment required.

Experienced MS Office computer skills required.

Keyboarding skills of 45-50 wpm with accuracy required.

Excellent customer service and telephone communication skills required.

Willingness to pursue continuing job-related training and education required.

Preferred

Associate’s or bachelor’s degree preferred.

INS and/or AIC designations preferred, and/or similar professional insurance coursework may be considered.

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19