Senior Quality Assurance Manager

The Senior Quality Assurance Manager is a strategic leader responsible for building and scaling a high-performing Quality function that ensures operational excellence, regulatory compliance, and superior customer outcomes. This role drives quality planning, assurance, control, and continuous improvement initiatives across the Nashville facility, embedding best-in-class processes, governance, and accountability throughout the operation.

This is an onsite role in our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Lead the Quality Function: Build, mentor, and lead a high-performing quality team, establishing clear roles, performance standards, and scalable workflows to meet evolving business needs
• Own the QMS: Design, implement, and continuously improve the Quality Management System (QMS), ensuring robust standards, processes, and controls are in place and consistently followed
• Drive Cross-Functional Quality Excellence: Partner with site leadership and cross-functional teams to identify critical customer-facing processes and deploy quality assurance strategies that ensure SLA achievement and product integrity
• Ensure Compliance & Standards Alignment: Maintain adherence to regulatory requirements and company quality standards; lead corrective and preventive actions (CAPA) and continuous improvement efforts
• Champion Continuous Improvement: Embed Lean/Six Sigma methodologies across the operation to drive defect reduction, efficiency gains, and measurable performance improvements
• Lead Audits & Certifications: Partner with Compliance to support RIOS, R2, and emerging standards; serve as site lead for IMS and DPR initiatives
• Turn Data into Action: Analyze quality metrics, trends, and monitoring results to inform business decisions, optimize production capabilities, and drive operational improvements
• Reporting & Insights: Deliver clear, data-driven reporting for monthly and quarterly business reviews, including actionable recommendations and progress tracking
• Own Quality Analytics & Documentation: Ensure accuracy, timeliness, and integrity of all quality records, reporting, and analysis
• Resolve Quality Issues: Proactively identify risks, lead root cause analysis, and implement sustainable solutions to improve performance and customer satisfaction
• Stay Ahead of Industry Trends: Continuously evolve quality practices to maintain a best-in-class quality organization

What are the requirements needed for this position?

• Bachelor’s degree
• 5+ years of progressive experience in quality management within operations, manufacturing, or distribution environments
• 3+ years of QMS design, set up, and ownership
• 3+ years managing audits and R2/RIOS/ISO Compliance
• 3+ years managing CAPA processes

What other skills/experience would be helpful to have?

• Six Sigma certification (Green Belt, Black Belt, or equivalent)
• ASQ Certified Quality Manager (CQM) or similar credential
• Strong knowledge of manufacturing and/or operational processes
• Proven ability to lead teams and influence across all organizational levels
• Data-driven mindset with strong analytical and problem-solving skills
• Excellent communication and presentation skills
• Demonstrated ability to manage conflict and drive alignment

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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