Senior Relationship Manager

 AMBA is seeking an experienced Senior Relationship Manager to join our growing team! We are looking for someone with business development skills who is passionate about expanding our client base and thrives in an agile, team-oriented environment. 

About AMBA

Since 1981, AMBA has been a trusted provider of essential coverage for retired public servants nationwide. Our reach extends to diverse groups, including hardworking public employees, state retirees, educators, military personnel, trade professionals, firefighters, law enforcement, Unions, Alumni groups, Allied Healthcare, and other non-profit associations. As a full-service marketing and membership development company, we proudly offer outstanding insurance services to our vast network of 44 million members across 450+ associations in all 50 states.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance, spending accounts, and other voluntary benefits.
• Annual Bonus Program.
• Corporate 401k Matching.
• Generous time off, 10 paid company holidays, sick time off, and paid parental leave.
• Community Involvement perks, including 1 paid day off each year to volunteer with a local charity of your choice and company volunteer events.
• Support & development to cultivate your knowledge and continuing education to support your professional designations.
• Business casual dress code.
• Hybrid work arrangement.

About the Role

The Senior Relationship Manager is responsible for the successful stewardship of association relationships, active pursuit of new relationships, successful onboarding of new clients, and management of initiatives and operations. This role will be responsible for the growth, profitability, and client satisfaction of a book of businesses containing complex priority accounts.  They will serve as a subject matter expert and a senior individual contributor. 

The Day-to-Day

• Maintain and deepen relationships with assigned associations, conduct annual reviews and ensure successful implementation of services and achievement of operating goals.
• Assist with departmental and cross-departmental process improvements to boost operational efficiency and results.
• Monitor, plan, and appraise job results for assigned responsibilities.
• Contribute to the development and refinement of workflows.
• Serve as an escalation point and knowledge resource for internal and external clients.
• Deliver value by aligning client strategies with the company’s offerings and capabilities.
• Manage and expand client relationships, pursue new business opportunities, and broaden the product/service portfolio held by clients.
• Other duties as assigned.

• Associate degree or bachelor’s degree preferred.
• P & C and Life & Health license required, or the ability to obtain within 90 days. 
• 5-10 years of experience in B2B sales, account management, or client relations.
• Excellent verbal and written communication skills.
• Ability to make sound judgments in demanding situations.
• Ability to work independently, make decisions, meet deadlines, multi-task and solve problems.
• Demonstrated performance excellence and leadership qualities in previous positions.
• 25% to 50% travel. 

AMBA is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture, attracting top talent with shared values and forming the foundation for a great place to work.