Senior Repair Operations Manager

The Senior Production Operations Manager leads device processing operations in a fast-paced manufacturing environment. This role oversees production teams, ensures product quality and compliance with customer specifications, and drives operational efficiency to meet production targets and SLAs. The position partners closely with leadership to optimize workflows, reduce WIP, and implement continuous improvement initiatives.

This is an onsite role in our Mt Juliet TN facility.

What will be my duties and responsibilities in this job?

• Lead and supervise supervisors and production staff to ensure efficient device processing aligned with company standards
• Drive daily production planning, prioritization, and KPI tracking to meet output and SLA targets
• Ensure product quality through adherence to specifications, auditing processes, and continuous monitoring
• Develop team capability through coaching, feedback, and performance management
• Optimize operations by implementing Lean, Six Sigma, and 5S methodologies
• Manage workflow efficiency including line balancing, WIP reduction, and process improvements
• Establish and improve systems, reporting, and operating procedures based on data analysis
• Maintain a safe, compliant, and collaborative work environment
• Partner cross-functionally to improve productivity, quality, and overall operational performance

What are the requirements needed for this position?

• Bachelor’s degree in a related field
• 8+ years of supervisory/management experience in a manufacturing environment
• Proven success leading hourly teams with strong coaching and performance management skills
• Expertise in Lean, Six Sigma, and continuous improvement methodologies
• Strong analytical, problem-solving, and decision-making abilities
• Proficiency in Microsoft Excel and Word
• Excellent communication skills with the ability to influence across all levels

What other skills/experience would be helpful to have?

• Master’s degree in a related field
• 10+ years of production or operations leadership experience
• Experience in ISO 9001 or R2-certified environments
• Background in wireless device repair or OEM manufacturing
• Familiarity with electronics tools and mobile device processing technologies

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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