Senior Representative, Customer Contact Center

Your responsibilities will include Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines Manage multiple tasks and computer systems Work between 8:00 am-6:00 pm EST Monday through Friday Ability to provide in-home work space free from noise, distractions, etc. High School Diploma or GED 2+ years of customer contact center experience (virtual or in-person) Bachelor's Degree Previous roles within Consumer Experience Department Experience working in a virtual/remote environment Excellent verbal and written communication skills Demonstrated achievements with personal KPIs Experience in SAP ECC Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens