Senior Resource Specialist, Casa Paloma

About the role

The Senior Resource Specialist oversees operations, provides leadership, and ensures program success. Duties include employing and managing operating policies and procedures, reviewing and evaluating program activities, monitoring data quality, and coordinating with volunteers. Services include a weekday drop-in program, short-term shelter, and transitional housing for women. Participants receive showers, meals, and life-saving supplies, with individual success planning available. The shelter offers a safe, personal environment with supportive services. The Senior Resource Specialist focuses on meeting basic needs and fostering sustainability for participants, requiring compassion, adaptability, attention to detail, and effective coordination with volunteers.

DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):

• Employ and manage operating policies and procedures, including program rules for Casa Paloma, ensuring consistency with Primavera standards, government partner regulations, service delivery standards, and other contractual responsibilities.
• Review and evaluate programmatic shelter activities, making suggestions for change as needed to maintain best practices, increase effectiveness, and ensure the programs meet the needs of participants, funders, and the community.
• Monitor ServicePoint/HMIS and /or ETO data quality reports ensuring compliance with agency and funder data standards.
• Ensure confidentiality of participant information in all three programs.
• Hire, train, and manage program employees in collaboration with the Program Manager.
• Schedule and hold regular 1:1 meeting with program staff and conduct at a minimum a monthly collaborative staff meeting in collaboration with the Program Manager.
• Prepare a weekly schedule for program staff ensuring proper coverage and effective utilization of staff hours, which may include cross-training and scheduling at the various locations.
• In collaboration with the Volunteer Coordinator, ensure training and supervision of volunteers.
• Work with staff to manage the donations of food, clothing, and hygiene items and ensure proper disbursement, organization, and storage.
• Oversee the ordering of all supplies for the building, ensuring compliance with established budgets.
• Coordinate sack lunch team assignments and/or donation acceptance with the Volunteer Coordinator and ensure donors are warmly met upon arrival.
• Ensure and monitor compliance with food handling regulations.
• Ensure compliance with safety and health regulations working closely with the maintenance/properties departments on areas of concern.
• Work collaboratively with the Program Manager to ensure access to services across Primavera’s continuum.
• Attend all staff meetings, one-on-one meetings, and Resource Specialist meetings as required, including but not limited to program leadership meetings in lieu of the Program Manager’s availability.
• Ensure all participant files are accurately created, maintained, and completed both through physical records and electronic HMIS/Service Point records within a timely manner
• Create individual success plans and meet with each participant at least weekly to monitor progress, provide guidance, and make referrals to ensure the participant’s success
• Respond to emergency after-hour calls regarding the shelter and transitional programs.
• Demonstrate adherence to Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Demonstrate and voice support for all Primavera programs when interacting with participants, volunteers, and the general public.
• Maintain statistical data as required by grant funding sources.
• Adherence to and demonstration of Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
• Other duties as assigned by leadership

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to interact one-on-one with people of diverse backgrounds who may present challenging issues, substance abuse, and mental health issues.
• Knowledge of women’s issues, people who are experiencing homelessness, and community resources and referrals for women.
• Ability to work effectively and communicate positively and professionally with diverse people including participants, volunteers, staff, local agencies, and organizations.
• Ability to maintain professional relationships and boundaries.
• Ability to organize tasks and utilize time efficiently.
• Ability to assess and evaluate situations and respond professionally and safely.
• Ability to perform duties and responsibilities with minimal supervision.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in social service or related field.
• *Minimum of four years of case management experience working with people experiencing homelessness.
• Proficiency with basic computer systems and software, including database programs.
• First Aid/CPR certification or ability to obtain.
• Fingerprint clearance, or ability to obtain.
• Valid Arizona driver’s license, reliable transportation, proof of insurance, and clean driving record.
• Ability to meet the above knowledge, skills, and abilities.
• Ability to work in an environment with minimal supervision, be dependable, and be flexible to meet program needs.
• Knowledge of relevant and applicable community resources.
• Cross-train in all duties, as outlined in this description.
• ServSafe Certification or ability to obtain.
• Ability to be on call and rotate a schedule with the Program Manager, working evenings or weekends as needed.
• Reliable transportation, a valid driver’s license, a clean driving record, and proof of current registration and insurance coverage to attend off-site meetings and travel between locations.

*Please note: A combination of education and experience may be accepted in lieu of a degree.

PREFERRED QUALIFICATIONS

• Bilingual in English and Spanish.
• At least two years of experience working with women and/or trauma-related work experience.
• Extensive knowledge of community services.
• Valid Driver’s license and clean driving record.
• Knowledge of ServicePoint (HMIS) system to easily transition into position.

PHYSICAL ENVIRONMENT/CONDITIONS

• Ability to work in a busy environment (both inside an office setting and outside courtyard areas) with moderate noise levels and desert climate.
• Ability to work at desk workstation and throughout common areas, standing, bending, stooping for several hours at a time, and ability to lift and carry up to 30 + pounds.
• Visual acuity to discern data and information and hand dexterity to enter information into computer systems.
• If driving a Primavera vehicle, must possess a valid Arizona driver’s license and submit proof of a clean driving record.