Senior (RN) Team Leader- Community-based Hospice CNAs and CNA Schedulers, Full-time

Job Summary

This position is responsible for coordinating and supervising CNA and CNA schedulers staff to ensure day-to-day continuity of personal care for all Hospice Care patients requiring CNA services. This person is accountable for the effective, efficient and compliant provision of CNA services to TL patients. Staff oversight and development is also a key component of this position. This position is scheduled Monday through Friday, 7:00 a.m. to 4:00 p.m.; however, occasional availability outside of these hours is required to meet leadership and operational needs.

Responsibilities what you do

• Coordinate interviewing/hiring and orientation of new Certified Nursing Assistants and Certified Nursing Assistant schedulers. 


• Supervise and coordinate delivery of Certified Nursing Assistant patient care for assigned patient care area on a 24-hour basis.


• Responsible for time card oversight and biweekly payroll approvals.


• Manage the departmental budget, including monitoring and controlling overtime and incentive costs.


• Coordinate and problem-solve patient care issues with patients, families, physicians, agency staff and other health care providers.


• Ensure documentation of patient care is complete, timely, and accurate in accordance with TL processes, policies, procedures and regulatory requirements.


• Conduct supervisory visits at appropriately defined intervals.


• Develop and implement processes to enhance clinical operations and practices for ongoing quality improvement.


• Oversee clinical compliance with all regulatory and accreditation needs of the agency.


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  Manage various personnel actions including, but not limited to hiring, orientation, performance appraisals, promotions and scheduling; and counsel and conduct formal discipline of clinical staff.

  
  


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  Supervisor is responsible for responsible not only for operational performance but also for creating a supportive culture.

  
  


• Fosters a culture of respect, compassion, and psychological safety where team members feel valued, supported, and empowered to contribute their best work.


• Review, update, and implement policies and procedures as appropriate, per agency protocol.


• Oversee preparation of per diem staff calendar/scheduling.


• Identify annual competency and staff development needs, in conjunction with PI and Clinical Education, ensuring all clinical staff are compliant with identified competencies.      


• Attend seminars/workshops as appropriate.


• Perform other duties as assigned by supervisor. 


• Professionally manages time, people, and technology.


• Oversees the ordering of patient supplies from Vendors.


• Perform other duties as assigned by the supervisor.

Expectations how you do it

• Model professionalism and empathy by consistently demonstrating compassion, respect, teamwork, and dedication in all interactions with coworkers, customers, and partners.


• Adhere to all TL policies, procedures, and organizational guidelines, ensuring compliance in daily work and decision‑making.


• Deliver care and services in accordance with ACHC Standards and Medicare Conditions of Participation when applicable to your role.


• Comply with all relevant state and federal laws, regulations, and professional standards within your defined scope of responsibility.


• Promptly communicate concerns, issues, or potential risks to your immediate supervisor or another member of the management team to support a safe and effective work environment

Requirements what you need

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  RN with current N.C license

  
  


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  Three years recent clinical experience with hospice, home health, or equivalent.

  
  


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  Thorough understanding of CNA work scope and protocols.

  
  


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  Knowledgeable licensing laws and accreditation standards.

  
  


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  Excellent written and verbal communication skills.

  
  


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  Strong team building skills

  
  


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  Strong leadership abilities. Leadership experience preferred. Excellent verbal and written skills.

  
  


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  Competent in use of computer, able to learn and teach use of new software programs.

  
  


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  Must have access to transportation.

  
  


• Requires travel to TL offices within NC.


• May be required to lift 30 lbs.


• Computer literacy with Windows programs.  Ability to learn Axxess programs.


• Current unrestricted NC driver’s license.


• Current professional license or certification.


• Current CPR certification.