Senior Sales Advisor

About TOTEME

TOTEME is a Swedish fashion house founded in 2014 by Elin Kling and Karl Lindman. From the studio in Stockholm, the label explores the appeal of a modern uniform through distinct design cues, meticulous craftsmanship and methodic repetition. TOTEME is a conscious label committed to making decisions that work in favor of people, animals and the planet.

The Role

TOTEME is looking for a Senior Sales Advisor to join our Mercer Street store in New York on a full-time basis. In this role, you will act as a brand ambassador providing exceptional service and building lasting relationships with our clients. You will help drive the business in all areas, from client engagement and styling to operational excellence and brand building. You will report to the Store Manager.

Responsibilities

• Deliver an elevated and personalized customer experience aligned with TOTEME’s values.


• Build and nurture long-term relationships with clients through clienteling.


• Work both independently and collaboratively to execute efficient workflows and achieve sales targets.


• Provide styling advice and ensure impeccable visual merchandising and store presentation.


• Actively contribute to daily store operations.


• Share insights and feedback with the team and management regarding customer needs, product requests and trends.


• Analyze and work towards Key Performance indicators (KPIs) and business goals.


• Participate in and contribute to TOTEME’s social and environmental sustainability strategy.

Your Profile

• Minimum of two years of experience in fashion retail, ideally within the luxury sector.


• Proven success in delivering outstanding customer service, building strong client relationships, and exceeding sales goals.


• Strong understanding of fashion, styling, and brand storytelling.


• Fluent in English, both written and spoken. 

About You

• A dedicated TOTEME ambassador who embodies our culture and values.


• Genuinely curious about people and motivated to understand our client base.


• Passionate about delivering a luxury experience that exceeds client expectations.


• Driven and results-oriented with a proactive and positive mindset.


• Highly organized and structured with an eye for detail.


• Available to work a flexible schedule, including evenings and weekends.

This is a full-time position based at TOTEME's Mercer Street store with an immediate start.

The hourly salary for this role ranges between $25-30/hour and will be set according to the applicant’s profile, skills and previous experience

TOTEME has teams in Stockholm, London, and New York, as well as retail spaces across Europe, North America, and Asia. As a member of our dynamic, creative, and highly collaborative team, you will take part in exciting projects and milestones, evolving within your role as you contribute to the company’s growth.

TOTEME stands for inclusivity and a sense of belonging in the workplace. We welcome all applicants and recruit on the basis of skills and experience.

By applying to this position I agree with TOTEME’s privacy policy and to be contacted about future job opportunities for up to 2 years from the submission date. Find out more about our privacy policy here.